User Support Technician

2 weeks ago


Markham, Canada FA ENTERPRISE SYSTEM INC. Full time

AUKFA INC. located in Markham Ontario is hiring a User support technician with hourly rate of $35.00.

Job Requirements:
Languages
Proficiency in English

Education
College/CEGEP

Experience
Over 2 years

**Responsibilities**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision
5-10 people

Experience and specialization
Computer and technology knowledge
Android
File management software
Presentation software
Communication software
Project management software
Programming software
.NET
C++
MS Office
MS Windows
SQL
SharePoint
Visual Basic

Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail

Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player

**Job Types**: Full-time, Permanent

**Salary**: $35.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- IT support: 2 years (preferred)

Work Location: In person



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