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User Support Technician

5 months ago

Markham, Canada Burman & Fellows Group Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Warehouse
**Tasks**:

- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Manage day-to-day business operations
- Ensure that process steps are carried out according to specifications
- Ensure that systems and equipment are operating efficiently and that proper maintenance and repairs are performed
- Evaluate and install computer hardware, networking software and operating system software
- Install software and hardware and configure operating system software in preparation for testing
- Identify and communicate technical problems, processes and solutions
- Troubleshoot technical problems related to equipment
- Supervise and train other staff in procedures and in use of current software
- Research, evaluate and integrate network system and data communication hardware and software
**Computer and technology knowledge**:

- Database software
- MS Office
**Transportation/travel information**:

- Willing to travel
- Valid driver's licence
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
**Personal suitability**:

- Client focus
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Time management
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?
- What is your current field of study?
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:

- Life insurance
- Other benefits