user support technician

4 weeks ago


Markham, Canada Burman & Fellows Group Inc. Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years
  • or equivalent experienceWork setting
  • WarehouseTasks
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Organise day-to-day business operations
  • Ensure that process steps are carried out according to specifications
  • Ensure that systems and equipment are operating efficiently and that proper maintenance and repairs are performed
  • Evaluate and install computer hardware, networking software and operating system software
  • Install software and hardware and configure operating system software in preparation for testing
  • Communicate technical problems, processes and solutions
  • Troubleshoot problems related to equipment
  • Research, evaluate and integrate network system and data communication hardware and softwareComputer and technology knowledge
  • Database software
  • MS OfficeTransportation/travel information
  • Willing to travel
  • Valid driver's licenceWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Handling heavy loads
  • Attention to detailPersonal suitability
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
  • Time managementScreening questions
  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • What is your current field of study?Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefitsFinancial benefits
  • Life insuranceOther benefits
  • Other benefits


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