Associate Control Center Administrative Support

1 month ago

Mississauga, Canada Bell Full time

Req Id: 420336

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you’ll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers’ experiences.

**Company name**: Bell Canada
**Location**: 671 de la Gauchetière O., Montreal, Qc. or 5099 Creekbank Rd., Mississauga, On.
**Job status**: Regular Full Time
**Number of positions**: 1
**Application deadline**: October 20, 2024

**Name and description of the hiring department**:
The FSOS Administrative Support Assistant is responsible for providing support to managers and their operational teams. He/She is responsible for recognition events, communications, change management, internal and external recruitment and various initiatives to increase team member engagement.

**Job duties / accountabilities**:

- Ensure communication with internal and external customers
- Provide user support for all access requests and employee cards
- Coordinate, with various internal and external partners, all components related to the organization of recognition events in the various FSOS work centers
- Analyze and produce various reports
- Coordinate and publish all district communications
- Assist managers in the recruitment process
- Provide support to internal customers and create various job aids
- Create and publish bi-monthly, monthly and weekly newsletters
- Make key decisions and propose innovative value-added solutions or recommendations to foster employee engagement
- Create and coordinate newsletter content and provide visuals to engage readers
- Analyze, clarify and resolve any discrepancies

**Essential Qualifications / competencies**:

- Ability to plan and coordinate various projects under tight deadlines
- Identify and resolve issues with various partners
- Strong problem-solving and decision-making skills
- Strong communication and collaboration skills
- Intermediate knowledge of PowerPoint
- Basic knowledge of Web Design tool Adobe Première Pro
- Ability to communicate effectively verbally and in writing with internal and external customers
- Ability to collaborate with all internal and external partners
- Advanced leadership skills, ability to engage stakeholders, bring players together and make things happen
- Knowledge of English required since maintaining professional relationships with English speaking stakeholders across Canada is critical to this position

**Preferred skills/competencies**:

- Good knowledge of PhotoShop
- Ability to analyze data and databases
- Change management skills
- Bilingualism, English and French

**Working conditions**:

- Remote profile with presence varying from twice a week to once a month
- Must be present at the office during recognition activities
- Work five days a week, Monday to Friday between 7:00 a.m. and 5:00 p.m.
- Must be available Monday to Friday

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**: Regular - Full Time

**Job Location**: Canada : Quebec : Montreal || Canada : Ontario : Mississauga

**Work Arrangement**: Remote

**Application Deadline**: 10/20/2024

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potenti

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