Tool Rental Coordinator

1 week ago


Dundas, Canada WPE Equipment Full time

**All applicants are asked to fill out the following link. It is a simple assessment that helps us understand you and where your strengths are**:
**Responsibilities**:

- **Customer Assistance**: Welcome customers warmly, assess their rental needs, and guide them through the tool selection process.
- **Product Expertise**: Provide detailed information about our rental inventory, including features, specifications, and rental procedures, to assist customers in making informed decisions.
- **Transaction Management**: Process rental transactions accurately and efficiently using our rental software, ensuring all necessary documentation is completed.
- **Equipment Maintenance**: Conduct inspections of tools and equipment to ensure they are in optimal working condition. Report any issues or maintenance requirements promptly.
- **Rental Area Management**: Maintain cleanliness, organization, and visual appeal of the rental area to enhance the customer experience.
- **Issue Resolution**: Address customer inquiries, concerns, and complaints promptly and professionally, striving to achieve satisfactory resolutions.
- **Upselling and Promotion**: Identify opportunities to upsell additional products and services to customers to enhance their rental experience and meet departmental targets.
- **Team Collaboration**: Work collaboratively with team members to achieve rental department goals and maintain operational efficiency.

**Qualifications**
- High school diploma or equivalent
- Previous experience in a customer or retail environment, preferably with exposure to rental operations.
- Knowledge of tools and equipment commonly used in construction, home improvements and landscaping.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to thrive in a fast-paced environment and effectively manage multiple tasks.
- Willingness to work a flexible schedule, including weekends and holidays, as needed.
- Basic computer skills and familiarity with rental software (_preferred_)

**Physical Requirements**:

- Ability to lift and carry heavy objects (up to 50 pounds) regularly.
- Stand, walk, and bend for extended periods.
- Ability to work in various weather conditions, as some tasks may be performed outdoors.

Pay: $16.55-$25.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Store discount

Day range:

- Monday to Friday
- Weekends as needed

Shift:

- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Work Location: In person


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