![Logistixs](https://media.trabajo.org/img/noimg.jpg)
Office Administrator/ Dispatcher
3 weeks ago
Job description
Logistixs is seeking an Office Administrator to join our continuously growing team
The position does not require travel.
Principal Duties And Responsibilities
- Foster a team inspired workplace and encourage this attitude with new staff members by exceed company expectations in customer service.
- Uphold company hierarchy and best practices
- Offer support to Clients, FSRs and Drivers as needed in all areas
- Educate new employees on compliance with AGCO guidelines and Smart Serve requirements
- Maintaining documentation and files
- Enter order details as specified into BESS from all sources accurately and ensure incoming calls are answered in a timely and accurate manner with minimum wait times by serving clients by providing product and delivery information.
- Guarantee client queries are resolved and that any required assistance is provided
- Intervene on complex customer issues and settle as efficiently as possible
- Dispatch calls by zone to drivers as needed with focus on established delivery times, in all cities of operation
- Offer support to Clients, FSRs and Drivers as needed
- Handle client escalations
- Prepare reports as assigned
- Create up to date records and documents for our drivers delivery times, as well as our sales for different areas.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.
**Salary**: From $35,000.00 per year
**Benefits**:
- Dental care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to Commute:
- Ottawa, ON K1B 3W5 (required)
Ability to Relocate:
- Ottawa, ON K1B 3W5: Relocate before starting work (required)
Work Location: In person
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