Shipping Office/dispatch Associate

4 weeks ago

Ottawa, Canada Euro Tile & Stone Full time

Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling they’re looking for.

For over 30 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company’s success.

Euro Tile & Stone is looking for a Shipping Office/Dispatch Associate. Be a part of our team in our Ottawa location.

**Benefits**:
Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Wellness program.

**Salary**: Starting from $20.00 per hour

**What You will Be Doing**:
The Shipping Office/Dispatch Associate plays a crucial role in ensuring that our clients are well served when orders are sent out for delivery. The Shipping Office/Dispatch Associate reports to the Warehouse Manager and is responsible for ensuring all client orders are prepared and ready for delivery in a timely manner. The Shipping Office/Dispatch Associate is a part of the Shipping Desk team to achieve the same goals and works closely with many different departments of the business.

**Roles & responsibilities**:

- To provide exceptional customer service.
- Coordinate and ensure all client orders are ready for pick up; initial point of contact at Shipping Window for client orders which have already been placed.
- Coordinate and ensure all deliveries are ready to be sent out on our delivery trucks; assist the Shipping Coordinator.
- Assigns an order picker to prepare the client order and follows up to ensure it is done in a timely fashion.
- Process completed orders in inventory control system.
- Adheres to all Health and Safety policies, procedures and guidelines.
- Monitor and manage client wait times at the Shipping area and prioritize orders to ensure we meet and exceed client expectations and pickup time requests.
- Process all returns by; ensuring all product returns (from client or internal) are clearly identified with paperwork stating the tile name and warehouse location; confirming that the return can be put away; ensuring product does not pile up and returns are done immediately including identifying any loose product in the warehouse - either put back to stock or label. Works with their supervisor if there are any issues.
- Ensure work area is properly cleaned at all times by:

- Ensuring the pickup areas are clean and orderly (indoors and outdoors).

**What You Bring to the Role**:

- Minimum completion of high school diploma or equivalent
- A minimum of 2 years’ prior experience in a shipping role is a strong asset
- Strong client service orientation and possess a positive and “can do” attitude
- Ability to prioritize tasks and troubleshoot problems and issues;
- Strong attention to detail
- Strong organizational skills
- Able to multi-task and thrive in a diverse and high volume work day
- May be required to lift objects weighing up to 30 lbs.
- Positive, friendly, and courteous
- Able to use technology (ERP, Microsoft Office). We’ll train you on our systems in your first week.
- Ability to communicate in French would be considered an asset
- Other languages. We’re an international company. Tell us about any other languages you speak

**Why Join**:
At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 30 years in the business, we have an unwavering focus on building relationships and our clients appreciate that.
- We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business
- You’ll get the freedom to express your talents in your unique way
- You will receive a competitive salary and benefits plan
- You have a high potential for growth and career development
- Our company culture is pretty cool. We have an international and design flair, with a fun, collaborative, caring culture and outstanding people. We’re also business focused and get stuff done
- We’re diverse in terms of culture, but also in embracing diverse opinions and schools of thought
- We offer continuous product training and enjoy sharing our knowledge with our team members
- We give back to our community in many ways and we love to have our employees participate in our charitable events
- We refined the experience of shopping at a retail flooring store and will keep improving
- We genuinely accept feedback and adju

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