Bilingual (English/french) Investment Support

6 months ago

Ottawa, Canada Scotiabank Full time

Requisition ID: 191983

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Purpose**
Contributes to the overall success of Investment Services, Processing Team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

**Is this role right for you? In this role you will**:

- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Effectively and efficiently actions any requests into the Investment Services Unit under both SSI and BNS dealers.
- Retrieves and processes all the transactions received and maintains the Bank’s systems up-to-date following Scotia Service Standards and agreements as per Service Level Agreement terms.
- Ensures all adjustments and unlocking requests received on a daily basis are processed in an accurate, timely and high-quality way by;
- Completing, verifying and processing Adjustment and Unlocking Forms;
- Maintaining accurate records of bookkeeping entries;
- Providing prompt and accurate follow-up on outstanding items;
- Responds to all inquiries received in a timely and knowledgeable form while fostering a relationship of mutual trust, respect and confidence.
- Escalates Customer/Branch concerns and coordinates resolutions with the Assistant Manager.
- Reports any unusual occurrences or fraudulent activities to the Assistant Manager immediately.
- Supports colleagues with their training or cross-training initiatives within the department.
- Assume assigned tasks from the Assistant Manager or Senior Manager as required to meet the operational and regulatory requirements.
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

**Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have**:

- Prior experience with GICs, Annuities, Scotia Mutual Funds, 3rd Party Mutual Funds, MomentumPLUS Savings Accounts, Non-Registered and Registered Accounts (RRSP, RRIF, PRIF, LRSP, LIRA, RLIF, LRIF, LIF, TFSA), Retail Deposit Products
- Systems: RPM SSUI, IPUI, IntraLink, FundSERV, FundCom, and GOFS PEGA
- Post-Secondary Education
- Ability to deal effectively with customer’s inquiries, complaints, referring to a Manager/Supervisor where necessary, and ensure a prompt and accurate resolution is provided to the complete satisfaction of all parties involved, the Customer, the Bank, and Investment Support department.
- Demonstrated flexibility in a constantly changing environment (procedural and automated), being versatile and able to provide cover on several posts at different times and at different levels on any given day concurrently.
- Good communication verbal and written to prepare business letters, reports and documents for customers, and external resources as required.
- Good organizational skills to manage workload and effectively assist/train employees.
- Demonstrated knowledge of Accounting Principles, Banking Operations and its linkages/interdependencies with internal and external business partners.

**Working Conditions**
- Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
- Flexible to work Monday - Friday 8am-8pm and travel 2 days a week to the office location 1870 Alta Vista Drive, Ottawa, Ontario.

Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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