Front of House Supervisor

3 months ago

Richmond Hill, Canada Fitness Connection Full time

**Job Title**: Front of House Supervisor

**Company**: Fitness Connection

**Location**: Richmond Hill

**Job Type**: Full-time

**About Fitness Connection**: Fitness Connection is a leading fitness facility committed to providing a diverse range of exercise options to our members. With state-of-the-art equipment, dynamic classes, and a supportive community, we strive to create an environment that inspires and motivates individuals to achieve their fitness goals.

**Position Overview**: We are seeking a dynamic and organized individual to join our team as the Front of House Supervisor at Fitness Connection. As the Front of House Supervisor, you will play a crucial role in ensuring a positive and welcoming experience for our members from the moment they enter our facility. You will lead a team of receptionists and work collaboratively with various departments to uphold our commitment to exceptional customer service.

**Responsibilities**:
**Team Leadership**:
Supervise, train, and motivate the front desk team to provide excellent customer service.
Create and maintain a positive and collaborative work environment.
Schedule and coordinate front desk staff shifts.

**Customer Service**:
Greet and assist members and guests in a friendly and professional manner.
Resolve member concerns and inquiries promptly and effectively.
Ensure that the front desk is always staffed during operating hours.

**Operational Efficiency**:
Oversee daily operations at the front desk, including check-ins, member registrations, and inquiries.
Maintain cleanliness and organization at the front desk area.
Collaborate with other departments to ensure smooth operation and communication.

**Membership Sales Support**:
Assist with membership sales by providing information and tours to potential members.
Work closely with the sales team to achieve membership targets.

**Technology and Systems**:
Proficiently use and manage our front desk software and other relevant systems.
Troubleshoot and resolve any technical issues related to front desk operations.

**Compliance**:
Ensure adherence to company policies and procedures.
Stay informed about fitness industry trends and updates.

Qualifications:

- High school diploma or equivalent; college degree preferred.
- Previous experience in a supervisory or leadership role, preferably in a fitness or hospitality setting.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using computer systems and software.

Fitness Connection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Salary**: $18.00 per hour

Expected hours: 30 - 40 per week

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Richmond Hill, ON L4C 3G7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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