Front of House Team Lead

1 week ago


Richmond Hill, Ontario, Canada Boston Pizza International Inc. Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Boston Pizza International Inc. As a key member of our management team, you will be responsible for leading the Front of House team to deliver exceptional customer experiences and drive business results.

Key Responsibilities
  • Lead and manage the Front of House team to achieve sales and customer satisfaction targets
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention
  • Collaborate with the General Manager to develop and implement operational plans and procedures
  • Monitor and control labor costs, inventory, and other operational expenses
  • Ensure compliance with company policies, procedures, and regulatory requirements
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge
Requirements
  • Minimum 2 years of experience in a restaurant management role
  • Proven track record of success in leading high-performing teams and driving business results
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Strong knowledge of restaurant operations, including customer service, inventory management, and labor control
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A chance to work with a leading restaurant brand and contribute to its success


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