Technical Coordinator, Mobile Cranes

3 weeks ago

Edmonton, Canada Liebherr-Canada Ltd. Full time

As the Technical Coordinator for Mobile Cranes, you'll play a key role in our Field Service Team, directly supporting our commitment to outstanding customer service and crane maintenance. You will be the primary point of contact for customer inquiries, coordinating the swift deployment of our technicians to address and resolve issues efficiently. Your expertise will ensure that we consistently exceed customer expectations, maintaining seamless communication and support between clients, Field and Shop Supervisors, and the Service Administrator.

**Responsibilities**:
Safety:

- Adhere to safety requirements as per company policies

Coordination:

- Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation.
- Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule.
- Regular follow-up with technicians as to job status and with customers to provide job completion updates.
- Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
- Work in conjunction with the Warranty department to support customer warranty and claims issues.

Administration:

- Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.).
- Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration.
- Assist field and shop techs with parts ordering and follow-up for open work orders.
- Issue purchase orders as required (i.e for third party parts and services, tools, etc.).
- Maintain effective, accurate reporting, data management and record keeping.
- Assist and backfill for Service Supervisors and Service Administrators in their absence.
- Other duties as assigned.

**Competencies**:

- 1+ years technical knowledge of heavy equipment, cranes and construction equipment
- Administrative skills in heavy equipment industry, construction or distributor environment
- MS Office proficiency, service reporting/time entry and invoicing software
- Methodical, analytical, organized and detail oriented
- Report writing
- Due diligence and promotion of a Health and Safety culture
- Dynamic team player with a positive attitude

**Our Offer**:

- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

Edmonton, AB

Canada (CA)

**Contact**:
Mauricio Sanchez

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