Front Desk Agent, Mount Royal Hotel

3 weeks ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What will your compensation be?:
The starting salary for this role is $17.50 per hour.

When does this adventure begin?:
This job is posted as part of our seasonal hiring for **Spring/Summer, 2025.**

What perks can you expect?:

- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.

What will you do in this job?:

- Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
- Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
- Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
- Welcome and register arriving guests
- Promote and sell rooms
- Check-out departing guests, review guest accounts
- Post incidental charges to rooms and process payments
- Use proper telephone etiquette
- Handle reservations by phone and in person
- Handle a high-volume of general enquiries
- Provide information on hotel facilities, local points of interest, services in area
- Communicate with other departments
- Respond to guest concerns and complaints
- Assorted clerical duties, maintaining a clean work environment

What skills and experience do you need for this job?:

- Committed to exceptional guest service
- Excellent communication and interpersonal skills
- Must thrive on dealing with people and be guest focused
- Superb attention to detail
- Ability to multi-task while handling high-pressure situations
- Energetic and highly-motivated
- Professional, well-groomed manner - must meet the grooming policies and standards of Pursuit
- Ability to work all days and shifts, mornings, evenings, weekends
- High school or equivalent education
- Bachelor's Degree or related technical school degree preferred
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

- Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
- Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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