Mobile and Mac Support Specialist

4 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Mobile and Mac Support Specialist

WHAT IS THE OPPORTUNITY?

RBC Enterprise Mobility is looking for a passionate team-player to join our support team as a Mobile and Mac Support Specialist. As part of a small, autonomous team you will play a major role in taking a proactive approach to enhancing the Mobile and Mac support operations. In this role you will have the opportunity to interact with employees across all of RBC, multiple high profile vendors, and collaborate with a variety of service desks and infrastructure teams to improve the end user Mobile and Mac support experience.

WHAT WILL YOU DO?
- Analyze and troubleshoot medium to high complexity Mobile and Mac issues on Android/iOS/Mac
- Collaborate and contribute on initiatives to enhance overall Mobile and Mac support operations
- Establish strong working relationships with internal support partners to proactively identify and act on incident trends / emerging issues
- Work closely with Product and Operation teams to resolve technical issues, improve current products and develop new ones.

WHAT DO YOU NEED TO SUCCEED?

**Must have**:

- An exceptional communicator able to articulate technical issues in plain language
- A problem solver that can develop a plan, take ownership and deliver solutions
- Strong proficiency with current (N-1) Android, iOS and Mac operating systems
- You are not afraid to challenge the status quo and share new ideas/solutions with the team

**Nice-to-have**:

- 2 yrs of recent experience with Mobile Device Management systems, troubleshooting and support of Mobile and Mac devices
- 2 yrs of recent experience with ServiceNow or equivalent software to manage incident lifecycles
- Experience with, or a desire to learn development and automation
- Experience in utilizing and creating knowledge articles for end users

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Flexible work/life balance options
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Opportunities to take on progressively greater accountabilities
- Work in a dynamic, collaborative, progressive, and high-performing team
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

Ll
- Hybrid

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-04-13

**Application Deadline**:
2023-04-28

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Mobile and Mac Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Mobile Specialist

    1 month ago

    Toronto, Ontario, Canada Maverick Mobile Full time

    We are looking for Mobile Specialists and Team Leaders to join our team Here are the details for each role:Mobile Specialist:Role: Participate in Secret Shopper programs by collecting phones from various mobile stores across Ontario. Your work helps MaverickMobil provide genuine reviews and comprehensive reports on customer service for mobile and electronic...

  • Mobile Specialist

    4 weeks ago

    Toronto, Ontario, Canada Maverick Mobile Full time

    We are looking for Mobile Specialists and Team Leaders to join our team Here are the details for each role:Mobile Specialist:Role: Participate in Secret Shopper programs by collecting phones from various mobile stores across Ontario. Your work helps MaverickMobil provide genuine reviews and comprehensive reports on customer service for mobile and electronic...

  • Mobile Specialist

    2 weeks ago

    Toronto, Ontario, Canada Maverick Mobile Full time

    As a Mobile Specialist, your role is to act as our "secret shopper," evaluating customer service at our clients' store locations. You'll blend in as a regular customer seeking to upgrade their phoUnablne, equipped with pre-approved service identification cards.After your visit, we'll rely on your detailed feedback forms to pinpoint areas for improvement and...

  • Mobile Specialist

    1 month ago

    Toronto, Ontario, Canada Maverick Mobile Full time

    As a Mobile Specialist, your role is to act as our "secret shopper," evaluating customer service at our clients' store locations. You'll blend in as a regular customer seeking to upgrade their phoUnablne, equipped with pre-approved service identification cards.After your visit, we'll rely on your detailed feedback forms to pinpoint areas for improvement and...

  • On Call MAC Artist

    2 months ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On Call MAC Artist - MAC Yorkdale- Toronto, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high...

  • On Call MAC Artist

    4 weeks ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On Call MAC Artist - MAC Yorkdale - Toronto, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high...

  • On Call MAC Artist

    4 weeks ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On Call MAC Artist - MAC Yorkdale- Toronto, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high...

  • On-Call MAC Artist

    4 weeks ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On-Call MAC Artist - MAC Eaton Centre - Toronto, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high...

  • On-Call MAC Artist

    2 months ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On-Call MAC Artist - MAC Eaton Centre - Toronto, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high...

  • On-Call MAC Artist

    4 weeks ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On-Call MAC Artist - MAC Fairview Mall - Toronto, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high...

  • On Call MAC Artist

    1 month ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On Call MAC Artist - MAC Scarborough Town Center - Scarborough, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as...

  • On Call MAC Artist

    4 weeks ago

    Toronto, Canada MAC Remote Work Freelance Full time

    On Call MAC Artist - MAC Scarborough Town Center - Scarborough, ON Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as...

  • IT Support Specialist

    2 weeks ago

    Toronto, Canada Gensler Full time

    Your Role Gensler, an international architecture, design, and planning firm is seeking an IT Support Specialist to join our Toronto office. The IT Support Specialist will participate in the daily IT operations of the Gensler Toronto office and assist other regional offices. What You Will Do- Effectively communicate and work with every level of employee...

  • MAC 3rd Key

    4 weeks ago

    Toronto, Canada MAC Full time

    MAC 3rd Key - Full Time - MAC Fairview Mall Acting Assignment/Contract ending January 2025 - Toronto, ON Position Summary We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by...

  • Freelance Desktop Support

    1 week ago

    Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • IT Support Specialist

    3 weeks ago

    Toronto, Canada Wise Publishing, Inc. Full time

    **Salary Range**: $50,000- 60,000/year **About Wise Publishing**: Wise Publishing, Inc. is a digital publisher and technology company but we’re much more than that; we’re a group of talented, passionate people who believe that consumers deserve the best possible information to help them make smart choices and get ahead. Our purpose is to empower...

  • Technical Support Specialist

    3 weeks ago

    Toronto, Canada Brookfield Asset Management Full time

    locations- Toronto, Ontario- time type- Full time- posted on- Posted Today- job requisition id- R2030785- Location Brookfield Place - 181 Bay Street - Brookfield Culture - Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial,...

  • IT Support Specialist

    4 weeks ago

    Toronto, Canada Alliance Technology Associates Inc. Full time

    Alliance Technology Associates helps small to medium size companies leverage technology to run their business. We provide consulting, implementation and support for various technology solutions. We build and secure networks, implement cloud solutions (such as Google Workspace and Microsoft 365), provide support for PCs and Macs and mobile devices. We are...

  • Technology Delivery Analyst, Mac

    3 weeks ago

    Toronto, Canada Interpublic Group Full time

    ***: Provide technical end-user Macintosh computer support as needed. Installs, configures, and troubleshoots Macintosh systems, servers and network issues that cannot be resolved by Centralized Service Desk (CSD). As issues are escalated from our CSD to the Tier II Macintosh Specialist, he/she resolves end user’s Macintosh computer issues including but...