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Mobile Specialist
4 weeks ago
As a Mobile Specialist, your role is to act as our "secret shopper," evaluating customer service at our clients' store locations. You'll blend in as a regular customer seeking to upgrade their phoUnablne, equipped with pre-approved service identification cards.
After your visit, we'll rely on your detailed feedback forms to pinpoint areas for improvement and enhance customer satisfaction. It's crucial to be observant, detail-oriented, and communicate effectively to provide accurate feedback.
You'll rate customer service using a simple system:
GREEN SERVICE: Successfully obtaining the phone signifies good customer service.
RED SERVICE: Not being able to obtain the phone signifies either bad customer service or ineffective secret shopping.
Good customer service entails knowledgeable, attentive, and courteous staff, efficient service, problem resolution, accessibility, post-purchase support, cleanliness, transparency, and feedback-seeking. Bad customer service includes uninformed, neglectful, or rude staff, slow service, disorganization, hidden fees, and ignoring feedback.
A bad secret shopper fails to accurately assess and report on customer service during their undercover visit.
Mobile Specialists are compensated based on the number of GREEN Services they encounter during their shift.
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Mobile Specialist
3 weeks ago
Toronto, Ontario, Canada Maverick Mobile Full timeWe are looking for Mobile Specialists and Team Leaders to join our team Here are the details for each role:Mobile Specialist:Role: Participate in Secret Shopper programs by collecting phones from various mobile stores across Ontario. Your work helps MaverickMobil provide genuine reviews and comprehensive reports on customer service for mobile and electronic...
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Mobile Specialist
2 weeks ago
Toronto, Ontario, Canada Maverick Mobile Full timeWe are looking for Mobile Specialists and Team Leaders to join our team Here are the details for each role:Mobile Specialist:Role: Participate in Secret Shopper programs by collecting phones from various mobile stores across Ontario. Your work helps MaverickMobil provide genuine reviews and comprehensive reports on customer service for mobile and electronic...
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IT Specialist
2 weeks ago
Toronto, Ontario, Canada Wasayal Full timeJob Title: IT SpecialistJob Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff.Key Responsibilities:Resolve technical issues...
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IT Specialist
1 month ago
Toronto, Ontario, Canada Wasayal Full timeJob Title: IT SpecialistJob Summary: The IT Specialist will provide comprehensive support for the organization's IT systems, ensuring optimal performance and availability 24/7. This includes supporting servers, networks, applications, end-user hardware/software, and providing excellent customer service to staff.Key Responsibilities:Resolve technical issues...
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IP Core Technical Support Specialist
2 weeks ago
Toronto, Ontario, Canada Freedom mobile Full timeCompany Description At Freedom, we're proud to be leaders in a movement that brings affordable wireless services to Canadians – we're always on the lookout for go-getters that are committed to disrupt the status quo.Does that sound like you? We'd love to meet you.Job DescriptionIP/MPLS Core Network Technical Support Specialist job to ensure service and...
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IP Core Technical Support Specialist
3 weeks ago
Toronto, Ontario, Canada Freedom mobile Full timeCompany Description At Freedom, we're proud to be leaders in a movement that brings affordable wireless services to Canadians – we're always on the lookout for go-getters that are committed to disrupt the status quo.Does that sound like you? We'd love to meet you.Job DescriptionIP/MPLS Core Network Technical Support Specialist job to ensure service and...
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Social Media Specialist
2 weeks ago
Toronto, Ontario, Canada Adecco Canada Full timeSocial Media Specialist job opening in CanadaOur client in the manufacturing industry is seeking an experienced Social Media Specialist to expand their social media present with innovative and creative content and methods. This full-time, temporary and longstanding opportunity has potential to become something more with timing and for the right fit. This is...
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Social Media Specialist
1 month ago
Toronto, Ontario, Canada Adecco Canada Full timeSocial Media Specialist job opening in CanadaOur client in the manufacturing industry is seeking an experienced Social Media Specialist to expand their social media present with innovative and creative content and methods. This full-time, temporary and longstanding opportunity has potential to become something more with timing and for the right fit. This is...
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API Integration Specialist
2 weeks ago
Toronto, Ontario, Canada OTT Financial Full timeOTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...
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API Integration Specialist
4 weeks ago
Toronto, Ontario, Canada OTT Financial Full timeOTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...
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Sales Support Specialist
4 weeks ago
Toronto, Ontario, Canada OTT Financial Full timeOTT Pay Group Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards,...
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Underwriting Portfolio Specialist
2 weeks ago
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeWhat it's like to be a Northbridge Underwriting Portfolio SpecialistThe Underwriting Portfolio Specialist is responsible for oversight of key accounts in the Warranty and Guarantee sector of the Specialty department. The incumbent will build relationships with key external partners, look after day to day operation of the accounts, identify trends, ensure the...
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Underwriting Portfolio Specialist
1 month ago
Toronto, Ontario, Canada Northbridge Financial Corporation Full timeWhat it's like to be a Northbridge Underwriting Portfolio SpecialistThe Underwriting Portfolio Specialist is responsible for oversight of key accounts in the Warranty and Guarantee sector of the Specialty department. The incumbent will build relationships with key external partners, look after day to day operation of the accounts, identify trends, ensure the...
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Systems Testing/QA Specialist
2 weeks ago
Toronto, Ontario, Canada Cleo Consulting Full timeAssignment: RQ Systems Testing/QA Specialist - IntermediateJob Title: Systems Testing/QA SpecialistRequisition (SS): RQ07539Start Date: End Date: Client: Government Services Integration ClusterOffice Location: 222 Jarvis St, TorontoOrganization: Government Services Integration ClusterMinistry: Ministry of Public and Business Service Delivery (former MGCS)#...
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Systems Testing/QA Specialist
2 weeks ago
Toronto, Ontario, Canada Cleo Consulting Full timeAssignment: RQ Systems Testing/QA Specialist - IntermediateJob Title: Systems Testing/QA SpecialistRequisition (SS): RQ07539Start Date: End Date: Client: Government Services Integration ClusterOffice Location: 222 Jarvis St, TorontoOrganization: Government Services Integration ClusterMinistry: Ministry of Public and Business Service Delivery (former MGCS)#...
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Digital Marketing Specialist
2 weeks ago
Toronto, Ontario, Canada UJA Federation of Greater Toronto Full timeSalary: About UJA Federation of Greater TorontoAt UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we're changing...
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Operations Support Specialist
3 weeks ago
Toronto, Ontario, Canada OTT Financial Full timeOTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...
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Digital Marketing Specialist
2 weeks ago
Toronto, Ontario, Canada UJA Federation of Greater Toronto Full timeSalary: About UJA Federation of Greater TorontoAt UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we're changing...
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Operations Support Specialist
2 weeks ago
Toronto, Ontario, Canada OTT Financial Full timeOTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts,...
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Security Specialist Supervisor
3 weeks ago
Toronto, Ontario, Canada A.S.P. Incorporated Full timeRESPITE SECURITY SUPERVISOR Are you passionate about Safety & Security and seeking the opportunity to join a team of Security professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 2000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries and employing...