IT Support Specialist

3 weeks ago

Toronto, Canada Gensler Full time

Your Role

Gensler, an international architecture, design, and planning firm is seeking an IT Support Specialist to join our Toronto office. The IT Support Specialist will participate in the daily IT operations of the Gensler Toronto office and assist other regional offices.

What You Will Do- Effectively communicate and work with every level of employee from general end users to high level managers and Principals- Determine most effective problem resolution to minimize client downtime- Provide first level diagnostics and support for Windows and Mac client computers, MS Office products including Outlook- Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the regional IT infrastructure- Provide installation and basic troubleshooting of core 2D and 3D drafting products including Revit, AutoCAD, 3ds Max as well as other graphics design and rendering software including SketchUp, Rhino, and Adobe CS- Install, configure, and support other specialized (departmental) software and provide end user support- Support remote users accessing virtual desktop infrastructure- Administer user accounts and security controls within Active Directory- Image laptops and desktops during initial deployment, maintenance and end of life replacements- Maintain and complete appropriate records for incident resolution- Comply with vendor specific maintenance and repair procedures- Establish and document configurations, installations, etc. Create support documentation appropriately for new issues- Support mobile devices including iPhones, iPads, and Android- Assist staff in troubleshooting equipment such as web conferencing and AV equipment- Perform special project assignments as deemed necessary by IT management- Maintain current knowledge of desktop computing technology, applicable software tools and networking technologies used by Gensler. Develop and expand knowledge of these technologies over time- Maintain knowledge of and adherence to Company policies and procedures- Develop rapport with staff to understand their technology skills and tailor hands on support accordingly- Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Adhere to all software licensing restrictions- Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality

Your Qualifications- Bachelor’s or Associate’s Degree in Engineering, Computer Science, or related field preferred- Two to three years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry-
- Knowledge of basic networking concepts and desktop troubleshooting- Ability to disconnect, lift and move PC's and Monitors (50 lbs) to new desks, maneuver under counters and in tight spots to run cables and wires for PCs- Knowledge iPhone and Android mobile phones- Must be punctual and well presented- Ability to work independently or in a team- Must have strong troubleshooting abilities and excellent organizational, time management, and service delivery skills- Participate in occasional off-hours and weekend support of system upgrades and initiatives- Must be able to work in a fast paced work environment

BONUS Points:
- A+ Certification in desktop support- Certification in Cisco, Windows Desktop or Server, Mac, VMWare, ITIL considered a plus- Familiarity with using design tools like Adobe Creative Suite and Autodesk products (ex. Revit, AutoCAD, etc.)- Knowledge and experience with Mac OS X in a corporate environment- Experience working with geographically diverse operations

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions, our offices reflect our people’s diverse interests.

We encourage our employees to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, wellness programs, paid holidays and paid time off. We also offer contributions to the RRSP and twice annual bonus opportunities. As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

  • IT Support Specialist

    3 months ago

    Toronto, Canada Selrhub It Solutions Full time

    **Responsibilities**: - Provide technical support to users regarding computer hardware, software, and network-related issues. - Troubleshoot and resolve hardware and software problems in a timely manner. - Install, configure, and maintain computer systems and peripherals. - Set up and manage user accounts and access permissions. - Perform system upgrades...

  • Bilingual Talent Acquisition Specialist

    4 weeks ago

    Toronto, Canada Campus Support Full time

    **Position Job **Title**:Bilingual Talent Acquisition Specialist****: - **Reports To**:National Director of Talent Acquisition - **Location**:Toronto, ON - **Salary**:$55K - $60k + bonus + comprehensive benefits package - **Status**:Full time permanent, **hybrid** **ABOUT US** *** Campus Support is a centralized service center that supports its clients in...

  • IT Support Specialist

    3 weeks ago

    Toronto, Canada Starport Managed Services Full time

    **Job Summary** **Responsibilities** - PCs/MACs, printers, storage devices, servers, switches, wireless networks, firewalls, network troubleshooting - VMware, Hyper-V, Datto, Veeam, Azure and AWS - security and disaster recovery testing; mail migration and office move projects; client onboarding and inventory audits; hardware/software/OS installation,...

  • IT Support Specialist

    3 weeks ago

    Toronto, Canada Trooh Full time

    **IT Support Specialist** Toronto Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus and...

  • IT Support Specialist

    1 month ago

    Toronto, Canada Bialik Hebrew Day School - Viewmount Branch Full time

    IT Support Specialist Bialik Hebrew Day School seeks an IT Support Specialist position to work in our busy IT Department. This is a full-time position that may be offered on a permanent or temporary contract basis, subject to the satisfactory conclusion of a three-month probationary period from the date of commencement of employment. The IT Support...

  • IT Support Specialist

    4 weeks ago

    Toronto, Canada Nuspark Inc. Full time

    We are looking for an experienced **IT Specialist** to join our team, who will be responsible for the effective operation of information technology (IT) services and support across the organization. **Why Join Rychiger Canada Inc.O/A Nuspark?** Rychiger Canada Inc. converts complex engineering designs into flexible, real-world solutions. We design and...

  • IT Support Specialist

    2 weeks ago

    Toronto, Canada Nuspark Inc. Full time

    We are looking for an experienced **IT Specialist** to join our team, who will be responsible for the effective operation of information technology (IT) services and support across the organization. **Why Join Rychiger Canada Inc.O/A Nuspark?** Rychiger Canada Inc. converts complex engineering designs into flexible, real-world solutions. We design and...

  • IT Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada ASSA ABLOY Sicherheitstechnik GmbH Full time

    ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing...

  • Account Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada United Rentals Full time

    United Rentals is seeking a motivated and resourceful Account Support Specialist to join our team in Toronto, Ontario. As an Associate Level position, you will be responsible for providing exceptional customer service and support to our clients. The Account Support Specialist will work closely with Account Managers to ensure that all client needs are met...

  • Document Control Specialist

    2 weeks ago

    Toronto, Ontario, Canada Atlantis IT group Full time

    Document Control SpecialistToronto,ON REMOTEContractResponsibilities: Document Control Specialist for medical devices is responsible for managing and maintaining all documentation related to the development, design, and production of medical devices. This includes creating and updating documents such as design control plans, design history files, and...

  • Document Control Specialist

    2 weeks ago

    Toronto, Ontario, Canada Atlantis IT group Full time

    ROLE - Document Control SpecialistLOCTION - Ontario, Canada,REMOTEContractJD:Document Control Specialist for medical devices is responsible for managing and maintaining all documentation related to the development, design, and production of medical devices.This includes creating and updating documents such as design control plans, design history files, and...

  • IT Client Support Specialist

    4 weeks ago

    Toronto, Canada Ontario Securities Commission Full time

    **IT Client Support Specialist** **Information Services Branch** **Permanent, Full-time** **File #22-183** The **Ontario Securities Commission (OSC)** is the statutory body responsible for regulating Ontario’s capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The Commission’s...

  • Customer Support Specialist

    1 month ago

    Toronto, Canada Emson Creative Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • IT Support Specialist

    3 weeks ago

    Toronto, Canada Sinclair Interplanetary by Rocket Lab Full time

    **Why Rocket Lab** Rocket Lab is the global leader in small satellite launch. Our mission is to open access to space to improve life on Earth. There are endless possibilities for what we can achieve with better access to space, and that access is now a reality thanks to Rocket Lab. Our team is 1,100 people strong and we're adding to it every week....

  • Messaging Specialist

    3 weeks ago

    Toronto, Canada Atlantis IT group Full time

    **Title: Messaging Specialist** **Location: Toronto, ON****: - Remote/Hybrid** **Duration: Long Term** **Description: - ** **MANDATE**: **ACCOUNTABILITIES**: Delivers a highly available and stable messaging services environment Participates in assigned projects following effective requirements, design, development and implementation processes Analyzes...

  • IT Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Starport Managed Services Full time

    Job SummaryResponsibilities PCs/MACs, printers, storage devices, servers, switches, wireless networks, firewalls, network troubleshooting VMware, Hyper-V, Datto, Veeam, Azure and AWS- security and disaster recovery testing; mail migration and office move projects; client onboarding and inventory audits; hardware/software/OS installation, configurations and...

  • IT Client Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ontario Securities Commission Full time

    IT Client Support SpecialistInformation Services BranchPermanent, Full-timeFile #22-183The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario's capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The Commission's mandate is to provide protection...

  • Behaviour Support Specialist

    4 weeks ago

    Toronto, Canada Baycrest Full time

    Behavioural Support Outreach at Baycrest Hospital has an opportunity for a **BEHAVIOUR SUPPORT SPECIALIST** **PERMANENT FULL TIME - 2 POSITIONS** 75 Bi-weekly Hours - Day-Evening including some weekends OPSEU 583 Hourly Pay Rate: $ 43.59 - $49.55 Baycrest has been appointed as the health service provider accountable for leading the implementation of the...

  • IT Support Specialist

    4 weeks ago

    Toronto, Canada Wise Publishing, Inc. Full time

    **Salary Range**: $50,000- 60,000/year **About Wise Publishing**: Wise Publishing, Inc. is a digital publisher and technology company but we’re much more than that; we’re a group of talented, passionate people who believe that consumers deserve the best possible information to help them make smart choices and get ahead. Our purpose is to empower...

  • Support Specialist

    6 days ago

    Toronto, Canada Actionstep Full time

    Soluno is a cloud-based Time, Billing and Accounting solution, which is based in Toronto Canada and services law firms across North America. Soluno is part of the Actionstep family, whose North American headquarters is located in Denver, Colorado.The Support Specialist is responsible for providing clients with a positive experience by ensuring timely...