Operations Manager
6 months ago
**About us**
Active Playground Equipment is a family owned and operated commercial playground manufacturer. We provide an opportunity for children to plug-in to adventure and active play: designing, manufacturing, and installing high-quality playground equipment for childcare centers, school playgrounds and municipal parks.
With a company culture that focuses on continuous improvement, we pride ourselves in our unity: operating as one team to provide our clients with the best possible products and services.
You will be overseeing a team of individuals responsible for production flow, delivery and installation of Active Playground and ActiveFit Equipment. Your primary responsibilities will include coordinating activities by scheduling work assignments, setting priorities, and delegating work accordingly. You will also be responsible for overseeing project management to ensure effective milestone planning and timely completion of deliverables. The role requires sound leadership and organizational skills, as well as the ability to adapt quickly to a changing environment.
**Responsibilities**
- Dedication to industry safety measures and best practices.
- Planning the department’s workload and flow and scheduling of jobs and installation crews.
- Overseeing departmental outputs, ensuring they meet production schedules, safety, and quality standards, as well as customer needs.
- Ensuring compliance with company policies and standards for cost control, waste reduction, quality, safety, and on time delivery.
- Building and maintaining positive working relationships with installation crews, subcontractors, and third-party vendors.
- Gathering all documentation from Sales Reps for approved order to be processed
- Schedule all materials/deliveries to site and coordinate with the APE driver for all deliveries to site and local pickups.
- Coordinate subcontractors (concrete work, site excavation, Fiber top, aggregate suppliers, disposal etc.)
- Create installation file for installation crew including RFQ, project description, post layouts, site designs, component lists, locates, images, aerial views, special instructions, and local information, e.g., rental equipment, aggregate suppliers, disposal locations, accommodations, etc.
- Notifying all customers of installation dates (1 week in advance then 1 day prior to crew’s arrival on site and introduce the crew by name)
- Following up with customers once installations are complete (notify that equipment is safe for use etc.)
- Managing any incoming customer concerns or questions regarding installation, maintenance, payments etc.
- Scheduling pickup and delivery of all orders that are “Supply Only” via third party carriers.
- Book accommodations for installation crew if/when necessary.
- Update installation calendar so sales rep and install crews are aware of upcoming projects. (include site addresses, site photos, designs etc.)
- Maintain a good working relationship with installation crews and attempt to gather feedback regarding issues and concerns with manufacturing, process etc.
- Comparing estimated cost and hours with actuals to identify areas of improvement in estimating or the installation process.
- Review and approve invoices from third-party vendors and subcontractors associated with installation projects.
- Keep abreast of policies and procedures associated with working on site for various school boards and ministries. i.e., security fencing requirements, ID tags, inspections, badges, background checks, etc.
Work Conditions
- Regular exposure to conditions including noise, humidity, and dust.
- Working in close proximity to others in small office environment.
- Interaction with employees, management, and the public.
- Operation of desktop computer and peripherals.
- Occasional short trips in own vehicle required.
- Flexible hours, including nights, weekends, and holidays.
**Qualifications**
- Strong academic background.
- Minimum two-year experience working in a similar environment.
- Ability to learn quickly.
- Strong attention to detail and organizational skills.
- Excellent teamwork skills.
- Ability to work in an environment where the daily tasks can change frequently.
- Must be able to work on multiple projects with competing priorities.
- Excellent communication skills both internally and externally.
- Problem-solving skills.
- Ability to provide and receive constructive feedback.
Active Playground Equipment is an equal opportunity employer and endeavors to ensure that its hiring process caters to the requirements of all individuals with disabilities. Reasonable accommodation will be provided by Active Playground Equipment upon request by any applicant during the hiring process.
The description outlines the fundamental aspects deemed essential to depict the main functions and responsibilities necessary for an accurate assessment of the job. It should not be interpreted as an exhaustive account of all the job-related demands that may be int
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