Retail Operations Manager
2 weeks ago
We are seeking a Retail Operations Manager to join our team at THE CURRENCY EXCHANGE HOUSE LIMITED.
About the RoleThe successful candidate will oversee the day-to-day operations of our retail service establishment, ensuring seamless customer experiences and efficient sales processes. As a key member of our management team, you will be responsible for driving sales growth, managing inventory, and maintaining a high level of customer satisfaction.
As a leader in this role, you will have the opportunity to develop and implement strategies to improve store performance, including analyzing sales data, identifying areas for improvement, and implementing changes to increase productivity and efficiency.
You will work closely with our sales team to assign tasks, provide training, and conduct regular performance reviews. Additionally, you will be responsible for resolving customer complaints and issues promptly and professionally, ensuring that our customers receive exceptional service at all times.
Responsibilities- Manage cash handling and reconciliation procedures
- Conduct regular inventory counts and maintain accurate records
- Develop and implement sales strategies to drive growth and revenue
- Recruit, train, and develop a high-performing sales team
- Maintain a safe and secure working environment
To succeed in this role, you will need:
- A Secondary (high) school graduation certificate
- At least 7 months of experience in a retail or supervisory position
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Judgement and decision-making skills
This is a permanent position with a salary range of $45,000-$60,000 per year, depending on experience. The successful candidate will work a minimum of 30 hours per week, with opportunities for overtime as needed.
The ideal candidate will possess excellent leadership and communication skills, with the ability to motivate and inspire their team to achieve outstanding results. If you are a results-driven professional with a passion for retail and customer service, we encourage you to apply for this exciting opportunity.
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