Manager, HR Services

1 day ago

Toronto, Canada Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Manager, HR Services - Service Excellence Operations

**Job Summary**

The Manager, HR Services - Service Excellence Operations will play a crucial role in managing initiatives aim at enhancing the efficiency and effectiveness of our HR Services through continuous improvement, process optimization, automation, and seamless transition of new processes or services. This position requires a strategic thinker with a strong background in HR operations and a passion for project management, service excellence and employee experience.

**Responsibilities**

Continuous Improvement & Process Optimization
- Manage and oversee process improvement initiatives to enhance service delivery and efficiency
- Cultivate a culture of excellence and innovation within the HR Services team

Automation & Technological Advancements
- Champion the integration of new technologies and automation tools to streamline HR processes
- Collaborate with IT and HR technology teams to ensure successful implementation and adoption of technological solutions
- Monitor and evaluate the effectiveness of automation initiatives

Transition & Service Integration
- Manage the transition and integration of new processes or services into the HR Services framework
- Ensure smooth and efficient implementation of services with mínimal disruption
- Manage transition plans, timelines, and resource allocation strategies

Stakeholder Management & Collaboration
- Act as a liaison between HR Services and other HR/business units
- Build and maintain strong relationships with internal and external stakeholders
- Ensure excellent communication and collaboration across different departments
- Provide expert advice and support on HR Services best practices

Team Management & Development
- Lead, mentor, and develop the HR Services team to build a high-performance team
- Encourage continuous learning and professional development within the team

**Qualifications**
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
- Minimum of 8 years of experience in HR operations, with at least 2 years in a management role.
- Proven track record in leading HR process improvements and service delivery enhancements.
- Strong understanding of HR systems and technologies, with experience in implementing HR automation tools.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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