Manager, HR Services

6 days ago

Toronto, Canada EQ Bank | Equitable Bank Full time
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca ) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
The Manager, HR Services and Operations is responsible for leading the delivery of core HR services and operational activities. This role will ensure that all HR processes are executed efficiently and align with our strategic priorities while maintaining a focus on process improvement, automation, customer satisfaction, and compliance with regulatory requirements.
The Core Responsibilities Of The Job:
  • HR Service Delivery:
  • Lead and oversee the HR Services team to ensure timely and high-quality support for employees, managers, and other stakeholders on HR-related inquiries
  • Develop and implement service level agreements (SLAs) to improve response times and quality of support, ensuring consistent and effective HR service delivery
  • Monitor service trends and take proactive measures to address recurring issues and streamline service processes
  • Design, implement, maintain, and oversee the delivery of certain HR programs, such as the Immigration program, the Work-from-away program, other programs as needed
  • Oversee transactions related to the following functions: benefits administration, RRSP/DPSP & ESPP (Employee Share Purchase Plan) administration, onboarding, offboarding, job evaluations, employee records management, HR reporting, workplace health and safety, and employee experience (programs like work from away, immigration, etc.)
  • Manage, mentor, and develop a team of HR services professionals, fostering a high-performance culture
  • Establish clear performance expectations and provide continuous feedback, coaching, and development opportunities
  • Employee Data Management and Compliance:
  • Ensure accurate maintenance of employee records, HRIS (Ceridian Dayforce) data, and payroll information in compliance with legal and regulatory requirements
  • Partner with HR Technology and other HR stakeholders to develop efficient processes for updating employee records, in support of data integrity, HR reporting and insights, etc
  • Oversee compliance with employment regulations, company policies, and data privacy standards
  • Support with operational risk reporting, and ensure processes are in place to support the effective identification, mitigation, and measurement of operational risk
  • Conduct regular audits of HR data and processes, identifying and resolving any compliance gaps
  • Operational Efficiency and Process Improvement:
  • Analyze and optimize HR processes to enhance operational efficiency, proactively identify and rectify the potential for operational risks, improve employee experience, and improve stakeholder experience
  • Lead continuous improvement projects within HR operations and identify automation opportunities for repetitive processes
  • Ensure various HR policies, procedures and practices are kept up-to-date, and ensure compliance with relevant legislation
  • Collaborate with stakeholders within HR (HRBP, centers of excellence, HR Technology), and across the bank (Finance, IT, other) to implement and maintain processes that support operational excellence
  • Strategic & Operational Insights:
  • Based on front-line experiences, identify and share back insights to proactively identify culture risks and support with HR program improvements; insights related to onboarding, offboarding, health & safety, employee experiences, etc

Let's Talk About You
  • Relevant undergraduate degree
  • Minimum 5+ years of broad-based experience in increasingly senior HR positions
  • Minimum 3+ years of people management experience
  • Demonstrated skills in planning, leading, implementing HR programs
  • Strong project management, stakeholder engagement, and analytical skills
  • Ability to work strategically with various HR stakeholders to identify concerns and prioritize the development of solutions
  • Well-developed analytical skills, combined with management skills such as problem solving, coaching, discipline, negotiation, and supervision
  • Ability to lead multiple programs through team, with complex and varied deliverables
  • Demonstrated ability to exercise initiative, confidentiality, and diplomacy and maintain effective internal and external working relationships
  • Excellent verbal, written and communication skills including presentation skills
  • Proven ability to exercise good judgement when dealing with or resolving situations
  • Excellent interpersonal skills; effective listening skills

What we offer (For full-time permanent roles)
 Competitive discretionary bonus
✨ Market leading RRSP match program

  • HR Recruitment Specialist

    2 weeks ago

    Toronto, Ontario, Canada KC HR Services Inc. Full time

    We are seeking an experienced HR Recruitment Specialist to join our team at KC HR Services Inc. in a permanent position.About the Job:The ideal candidate will have 1 year of education in college, CEGEP or other non-university certificate/diploma from a program of 1-2 years and less than 7 months of experience in recruitment.This role involves identifying...

  • HR Services Manager

    2 weeks ago

    Old Toronto, Canada EQ Bank | Equitable Bank Full time

    About the RoleThe HR Services Manager is a pivotal position at EQ Bank | Equitable Bank, responsible for leading the delivery of core HR services and operational activities. This role ensures that all HR processes are executed efficiently and align with our strategic priorities, maintaining a focus on process improvement, automation, customer satisfaction,...

  • Manager of HR Services and Growth

    5 months ago

    Toronto, Canada HR4 Full time

    **About HR4 Ltd.** We are HR experts in the automotive industry helping our clients transform the workplace to create their competitive advantage. HR Services covers all the bases from recruitment and onboarding to full-service HR management. Our services are powered by our HR4 software - a fully integrated Human Capital Management digital solution. Our...

  • HR Services Operations Manager

    1 week ago

    Toronto, Ontario, Canada Disability Solutions Full time

    About Disability SolutionsAt Disability Solutions, we're committed to providing innovative banking solutions that enrich people's lives. As one of the top FinTechs in Canada, we're dedicated to driving change in Canadian banking and delivering exceptional customer experiences.We offer a competitive salary range between $90,000-$120,000 annually, commensurate...

  • Manager, HR Service Delivery

    3 months ago

    Toronto, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. Manager, HR...

  • HR Consultancy Services Manager

    5 months ago

    Toronto, Canada Peninsula Canada Full time

    **Company **Peninsula Employment Services Limited **Job Title** HR Documentation Consultancy **Department** Consultancy **Location** Toronto, ON (On-site) About Us Peninsula Employment Services Limited (“Peninsula”) is a provider of external human resources solutions, including employment relations advice, and health and safety advice to small and...

  • HR Manager

    5 months ago

    Toronto, Canada TTM Technologies Full time

    TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer **About TTM**: TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency (“RF”) components and RF microwave/microelectronic assemblies, and quick-turn and technologically...

  • Manager, HR Services

    1 week ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Manager, HR Services

    6 days ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Manager, HR Services

    7 days ago

    Toronto, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Manager, HR Services

    2 weeks ago

    Toronto, Canada Disability Solutions Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....

  • Manager, HR Services

    1 week ago

    Toronto, Canada Disability Solutions Full time

    Join a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....

  • HR Consultant

    5 months ago

    Toronto, Canada Native Child and Family Services of Toronto Full time

    **Hours: 35 hrs/wk.** **Range : $65,981-$82,317** **Location: 30 College St., Toronto (hybrid)** **Classification: Full-Time Contract (2-years with benefits)** **Summary**: Native Child and Family Services of Toronto strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Native Community. We do this...

  • HR Manager

    1 month ago

    Toronto, Canada Moncel Full time

    **About Moncel** Moncel is one of the fastest growing companies in the online education space. With 7 international brands, and operations in Canada, Australia, and the United States, we are an exciting blend of the technology and learning sectors. Our company is made up of a rapidly growing team of talented professionals, focused on delivering the highest...

  • Manager, HR Services

    2 weeks ago

    Old Toronto, Canada EQ Bank | Equitable Bank Full time

    Join a Challenger Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • HR Manager

    1 month ago

    Toronto, Canada Indspire Full time

    _HR Manager_ - Full Time, Permanent_ - Toronto/Six Nations, ON_ - Annual Salary Range: $78,819- $98,524_ - Closing Date: November 1, 2024, 5pm EST_ Indspire has grown and developed into one of the Top 10 Charities of Impact in Canada, that invests in the education of First Nations, Inuit and Métis people for the long-term benefit of these individuals,...

  • Regional Sales Manager

    2 months ago

    Toronto, Canada Sizanid HR Full time

    Sizanid HR is a trailblazer in the human resources consulting landscape, dedicated to delivering innovative HR solutions tailored to the unique needs of businesses across the Global. With a strong focus on staffing, training, and HR consulting services, we are committed to driving organizational success through effective talent management. To further our...

  • HR Generalist

    5 months ago

    Toronto, Canada Positive Fulfillment Services Ltd. Full time

    Reporting to the Corporate Controller, the HR Generalist will play a crucial role in supporting our organization's growth and success. They will oversee all areas of human resources, providing guidance and ensuring the implementation of best practices while exemplifying Positive’s values when interacting with internal and external...

  • HR Manager

    5 months ago

    Toronto, Canada Toronto Hyundai Full time

    **SUMMARY JOB DESCRIPTION** HR Manager is responsible for overseeing all human resources operations within an organization. Developing HR strategies, providing guidance to senior management, and ensure HR needs align with business objectives. The HR Manager will develop corporate HR plans, support the human factor in the company, oversees HR initiatives,...

  • Manager, HR Services

    2 weeks ago

    Old Toronto, Canada EQ Bank | Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...