Technical Support Manager

5 days ago

Mississauga, Canada TOA Canada Corporation Full time

Job Description**:Product Support Manager**

**Summary**:The position of Product Support Manager is an advanced position in the Product Support Group at TOA Canada Corporation. The Product Support Manager must be able to perform all of the functions of the Product Support and Product Support Specialist positions, plus be able to specialize in a sophisticated group of TOA products that require detailed support, including field troubleshooting. The Product Support Manager is also involved in product development, preparation of written documentation on new product. The focus of this position will be primarily with Audio Visual products, but the incumbent must have a working knowledge of Security and Network products as well.

**Essential Duties and Responsibilities**: The Product Support Manager will spend a good deal of his or her time receiving and making phone calls as a result of requests for information or technical support assistance with TOA products. In this sense, the position is similar to the Product Support Specialist, the difference being the level of experience and product knowledge required. The incumbent will help determine the cause of problems and failures, with precise on-the-phone troubleshooting. The level of sophistication of the products involved requires the incumbent to have a fundamental understanding of the related concepts and hands-on familiarity with the functions involved. The Product Support Manager must be able to work independently on projects involving development of product, research of competition and determine the needs and uses by customers. It will include a variety of other, higher-level assignments that are strategic in nature and encompassing broad support responsibilities in sales and marketing.

The Product Support Manager will oversee all projects and tasks appointed the Technical Department. This will also include assigning and reviewing projects to Product Support technicians. The Product Support Manager will provide training for the Product Support Group as appropriate, as well as filling in for that position as required.

The Product Support Manager will participate in meetings with counterparts from Japan, United States and elsewhere in product development and problem resolution. The measure of success in this position is based upon how well the individual works with others all functional areas in the company of a managerial and strategic nature. A large part of TOA’s competitive advantage lies with its success in Product Support.

Additionally, the Product Support Manager will participate in trade shows in Canada the USA and elsewhere including before, during and after-show booth activities.

The duties and responsibilities listed herein are not all inclusive and the position and its responsibilities may change over time as business necessitates.

**Qualification Requirements**: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill and/or ability required. CTS or CTS-D certifications an asset.

**Education and/or Experience**: A technical or college degree is required, along minimum 5 years’ experience in installation, service, system design and /or troubleshooting in the AV &/or Security products industry, at the contractor or manufacturer level. Full comprehension of Architectural and Engineering drawings is an asset.

**Physical Demands**: The physical demand of the position is not too challenging. On a day-to-day basis, the incumbent may be required to hook up and test product configurations in our lab. Some carrying and lifting would be necessary. The incumbent may also be required to assist in trade shows and other events, which may require frequent lifting over a period of days. The incumbent may be involved in field troubleshooting and may be required to travel alone to and work on job sites, functioning as a professional representing TOA in a positive manner.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have any experience in Paging Systems?
- Do you have any experience in Intercom Systems?
- Do you have any experience in Pro AV Systems?

**Experience**:

- management: 2 years (preferred)
- audio visual: 2 years (required)

Work Location: Hybrid remote in Mississauga, ON L5M 0Y9

  • Technical Support Manager

    6 months ago

    Mississauga, Canada Total Power Full time

    **Summary** The Technical Support Manager will be responsible for ensuring that the day-to-day technical operations of the Service Operations department are supported while following TPGS policies. In this role, you will respond to technical calls from TPGS Field Service Technicians (Rental, Service and Fuels Division) providing real-time support. You will...

  • Technical Support Manager

    3 months ago

    Mississauga, Canada Sectra AB Full time

    Join a tech company that’s making a difference in healthcare At Sectra Canada, our objective is to introduce a leading global medical IT solution to the Canadian market, with the aim of establishing ourselves as the top provider of Enterprise imaging and PACS solutions in the country. Our customers operate in some of Canada’s most critical functions, and...

  • Manager, Technical Support Services

    4 days ago

    Mississauga, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Technical Lead, Technical Support

    7 months ago

    Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Lead, Technical Support Location: Mississauga (Hybrid) Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We...

  • IT Technical Support Specialist

    4 weeks ago

    Mississauga, Ontario, Canada Romet Limited Canada Full time

    Job Summary:We are seeking a highly motivated and detail-oriented IT Technical Support Specialist to join our team at Romet Limited Canada. As an integral part of our technology department, you will provide top-notch technical support to ensure seamless operations of our systems and devices.About the Role:As an IT Technical Support Specialist, you will be...

  • Technical Support Analyst

    3 days ago

    Mississauga, Canada Bayshore HealthCare Full time

    The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of branch technology issues and support. Reporting to the Manager, IT Branch Experience, this role will collaborate...

  • Technical Support Analyst

    2 days ago

    Mississauga, Canada Bayshore HealthCare Full time

    The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of branch technology issues and support. Reporting to the Manager, IT Branch Experience, this role will collaborate...

  • Technical Support Agent

    7 months ago

    Mississauga, Canada Festo Inc. Full time

    **Technical Support Agent**: Technical Support Agent Mississauga, ON **Reports to**: Manager - Technical Support NAM **Summary**: The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on...

  • Technical Support Agent

    7 months ago

    Mississauga, Canada Festo Full time

    **Reports to**:Manager - Technical Support NAM **Summary**:The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on Festo products. **Responsibilities**: - Responds to all technical...

  • Technical Support Analyst

    3 months ago

    Mississauga, Canada YORK1 Full time

    **Reports To**: Manager, Information Technology **Position Overview** The Technical Support Analyst is responsible for front-line IT support, answering support tickets, and assisting with technical issues. In-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues on-site and via remote...

  • Technical Support Specialist

    7 months ago

    Mississauga, Canada Navcast Inc. Full time

    **ESSENTIAL SKILLS AND QUALIFICATIONS** - Highly motivated, adaptable, self-starting and self-managed; prepared for challenging, fast-paced, time-sensitive tasks/work. - Responsive, with an interactive, hands-on approach to identifying, handling and resolving technical and end-user support issues; - Committed to continuous improvement and learning; -...

  • Technical Support Specialist

    3 months ago

    Mississauga, Canada Cyber CSI Full time

    cyberCSI is a privately held company headquartered in Santa Clara, California. We are experts in providing scalable, cost-effective IT outsourcing solutions and have consistently demonstrated that we can effectively reduce the large financial costs of managing IT environments. We have successfully been managing the IT operations of Fortune 500 and SMB...

  • Technical Manager

    3 months ago

    Mississauga, Canada Sonoco Full time

    The Company is committed to fair and accessible employment recruiting practices that attract and retain employees with disabilities. This includes providing accessibility at all stages of the employment cycle. While reporting to the Engineering Manager, the Technical Manager will be responsible being the Primary technical resource to the plant for film...

  • Technical Support Supervisor

    2 months ago

    Mississauga, Canada Code Guru Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years - **Work setting**: - Information technology - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...

  • Technical Support Specialist

    1 month ago

    Mississauga, Canada Hikvision Canada Full time

    **OUR COMPANY**: Hikvision is a world leading IoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs many experienced professionals across the country....

  • IT Technical Support Specialist

    2 months ago

    Mississauga, Canada KIA Motors Full time

    **Description** **The Technical Support Specialist is for the first and second levels of technical support and troubleshooting. This is to include but is not limited to; Setup and configure new computer for new users using OS deployer (ManageEngine) image server, setup new user in Windows Active directory, setup and troubleshoot printers’ issue, setup...

  • Technical Support Supervisor

    7 months ago

    Mississauga, Canada Code Guru Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Work setting**: - Information technology **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions -...

  • Technical Support Analyst

    6 months ago

    Mississauga, Canada Synergy IT Solutions Inc Full time

    Synergy IT Solutions looking for enthusiastic individuals to join its growing team, who has past experience of supporting Hybrid Infrastructures with minimum 5 years experience. - Knowledge and deep understanding of Active Directory, Windows Servers, Azure AD. - Familiar with core network and virtualization concepts. - Azure, AWS, Cloud technologies. -...

  • Technical Support Specialist

    7 months ago

    Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Technical Support Specialist

    4 months ago

    Mississauga, Canada Staffing Choices Full time

    **Location**:Mississauga **Company Overview**: Join a global leader in vacuum technology! Our client, a dynamic and innovative family-owned business with over 3,500 professionals across 44 countries, is looking for a **Technical Support Specialist** to join their Canadian team. With direct OEM presence in Canada and four locations across the country...