Technical Support Agent
7 months ago
**Reports to**:Manager - Technical Support NAM
**Summary**:The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on Festo products.
**Responsibilities**:
- Responds to all technical questions from Sales reps and customers in a timely manner
- Corresponds with Technical Support HQ in Germany to obtain updated technical information
- Maintains the accuracy of the technical information library on Festo products
- Processes and monitors complaints regarding our products with the Quality department in Germany
- Prepares and delivers technical training material for our inside and outside sales staff
- Provides website navigation support to customers and sales reps
- Serves as a back - up for the Contact Centre agents, upon request
- Completes all necessary follow-up and administrative tasks required
- Participates in special projects and other duties, as required
**Minimum Requirements**:
- Post-secondary education in a technical-related field is required; Electro-mechanical technician/technologist, or control background preferred
- A minimum of two years (2) years of experience in a technical, customer service environment
- Bilingualism in French and English is highly preferred
- Proficiency with engineering software, CAD downloads and Fluid Draw
- Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
- Highly attentive to detail and fact-finding as to ensure accuracy of reporting
- Extremely well organized and resourceful with the ability to prioritize urgent tasks
- Ability to interpret customers issues to produce quick, effective results
- Work well under pressure and through ambiguity with problem solving mindset
- Intermediate skill level in Microsoft Word, Excel, and Outlook
- Ability to work independently with mínimal supervision
- Possesses a positive, team player attitude
- Hands-on experience with SAP is considered an asset
- Required to work varying shifts including evening, weekends and statutory holidays when requested
This is a summary of the position profile only, and is intended to summarize the position requirements.
Festo Inc. is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal and provincial employment laws.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Mississauga, ON
-
Technical Support Agent
7 months ago
Mississauga, Canada Festo Inc. Full time**Technical Support Agent**: Technical Support Agent Mississauga, ON **Reports to**: Manager - Technical Support NAM **Summary**: The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on...
-
Technical Support Agent
6 months ago
Mississauga, Canada JAGWILL SOLUTIONS INC Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document...
-
Technical Lead, Technical Support
7 months ago
Mississauga, Canada SOTI Inc. Full timeSOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Lead, Technical Support Location: Mississauga (Hybrid) Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We...
-
Technical Support Specialist
7 months ago
Mississauga, Canada BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Technical Support Supervisor
7 months ago
Mississauga, Canada BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Administrative Support Agent
8 months ago
Mississauga, Canada Beneva Full timeJob Posting Title: Administrative Support Agent Status: Temporary (Fixed Term) **Job Description**: - Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply._ - Purpose :_ - True to its purpose, Beneva places people at the heart of its actions and...
-
Claims Support Agent
7 months ago
Mississauga, Canada Safe-Guard Products International LLC Full time**Job Title**:Claims Adjuster GAP - ** Location**:Atlanta, GA, US - Remote/ Toronto**, **Ontario,** **Canada - Remote **FLSA**: Non-exempt **Position Overview**: The GAP Claims Adjuster understands how to work efficiently and effectively with customers to ensure that all assigned claims are concluded promptly, equitably and economically within the...
-
Otm Technical Development Lead
7 months ago
Mississauga, Canada Kuehne+Nagel Full timeWe are looking for a OTM Technical Development Lead for our Contract Logistics division/office based in Mississauga. - ** Your Role **:You will require advanced technical domain knowledge of Oracle Transport Management (OTM). You will understand several OTM modules such as order management, shipment management, contract rate management, finance, business...
-
Store Technical Service Representative
7 months ago
Mississauga, Canada Best Buy Full timeAre you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...
-
Real Estate Agent
7 months ago
Mississauga, Canada Signature Realty Point Full time**Real Estate Agent - Leads, Training and Expert Coaching Provided!** Are you a real estate agent looking for the next big thing? Are you looking for leads so you can close more deals and make more money? Our industry-leading technology and team are the high-tech alternative for reliable real estate lead generation. Don't waste your time with rejections....
-
Technical Support Professional
5 days ago
Mississauga, Ontario, Canada Disability Solutions Full time**Job Summary:** Technical Support Professional**Location:** Disability Solutions Warehouse**Estimated Salary:** $70,000 - $90,000 per year We are seeking a skilled Technical Support Professional to join our team at Disability Solutions. As a Technical Support Professional, you will be responsible for providing technical assistance and support to our...
-
Mortgage Agent
7 days ago
Mississauga, Canada Mortgage Alliance Pinnacle Capital Full timeFULLY COMMISSIONED BASED role. A self starter with good marketing skills. We are looking for a Mortgage Agent who will represent our company and provide excellent customer service. Preferable experienced in the financial industry and well versed with mortgage products. Must have completed the Mortgage Agent course in the last 2 years and/or is an active...
-
Inside Sales Agent
5 days ago
Mississauga, Canada Safe-Guard Products International LLC Full time**Job Title: Inside Sales Agent** **Location**:Remote in Mississauga, Canada** **Position Overview**:Inside Sales Agent** The automotive industry is currently undergoing a new phase of direct to customer transformation driven by consumer demand for convenience and transparency. A wealth of new or expanded technology platforms are being built to satisfy...
-
Mortgage Agent
7 months ago
Mississauga, Canada Shelto Inc. Full time***This is a purely a commission based employment** Are you a new or an experience Mortgage Agent, looking for a brokerage who can help you with step-by-step process to learn, and establish in Mortgage business? Well, when our founder was a new agent himself, he tried to find a brokerage that covers all the ticks in his check list but found none. One of...
-
IT Technical Support Specialist
4 weeks ago
Mississauga, Ontario, Canada Romet Limited Canada Full timeJob Summary:We are seeking a highly motivated and detail-oriented IT Technical Support Specialist to join our team at Romet Limited Canada. As an integral part of our technology department, you will provide top-notch technical support to ensure seamless operations of our systems and devices.About the Role:As an IT Technical Support Specialist, you will be...
-
Mortgage Agent
4 weeks ago
Mississauga, Canada Northwood Mortgage Full timeAre you looking to join a fast paced and high volume team of closers for one of Ontario’s largest brokerages? Are you someone with sales experience who doesn’t want a limit on how much money they can make? Looking for a proven system of marketing, Qualified leads provided, and dedicated underwriting? LOOK NO FURTHER! _**We’re hiring motivated Mortgage...
-
Commercial Agent
7 months ago
Mississauga, Canada Festo Inc. Full time**Commercial Agent**: **CIC Commercial Agent** Mississauga, Ontario **Reports to**: Supervisor - Customer Interaction Center (CIC) **Summary**: The Customer Service Agent oversees important and strategic accounts in the Contact Center. This includes answering all inquiries about products and services, accurately processing orders and quotations and...
-
Mortgage Agent
7 months ago
Mississauga, Canada Shelto Inc. Full time**This is a purely a commission based employment** **This job needs Mortgage Agent License or Completion of Mortgage Agent Course** **If you DO NOT have any one of above, please DO NOT Apply** Are you a new or an experience Mortgage Agent, looking for a brokerage who can help you with step-by-step process to learn, and establish in Mortgage...
-
Technical Support Specialist
1 month ago
Mississauga, Canada Hikvision Canada Full time**OUR COMPANY**: Hikvision is a world leading IoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs many experienced professionals across the country....
-
Bilingual Store Support Agent
5 days ago
Mississauga, Canada Carter's Full time**Baby Clothing, Kids Clothes, Toddler Clothes | Carter's** **Essential Job Functions**: As a part of the Store Support team, you will be responsible for delivering technical support to the users in our stores. The objective is to troubleshoot problems fully through resolution and record incidents in our ticketing system. Unresolved issues will be escalated...