Program Support Supervisor, Learning Bcehs

6 months ago

Vancouver, Canada PHSA Full time

**Program Support Supervisor, Learning BCEHS**

BC Emergency Health Services

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

**What you’ll do**
- Supervises designated support staff by performing duties such as scheduling and coordinating work assignments, monitoring work, determining related training and orientation requirements for staff, and providing input to performance evaluations.
- Coordinates the administrative, clerical, purchasing and financial support functions for Learning and oversees the workflow of the department by establishing work schedules and priorities, organizing operating procedures to meet departmental needs, and providing work guidance and ongoing support to staff to ensure performance standards and legislative policies are met.
- Identifies new and/or current areas requiring training and development and/or changes, developing training materials for support staff, organizing sessions, facilitating training sessions, and maintaining up-to-date staff training records as appropriate.
- Participates in the selection of staff by screening applicants, arranging for testing, sitting on interview panels, and providing input through the interview process.
- Develops and documents new work methods and procedures and identifies and investigates problems and finds alternative solutions in collaboration with the team. Provides options and recommendations of changes to Manager and communicates new information and changes to staff. Refers non-routine matters to Manager as required.
- Oversees and provides support to designated staff regarding administrative and financial functions for Learning. This includes negotiation of rates for suppliers and vendors for facilities and catering, coordination of travel arrangements, draft preparation and changes to course/program and instructor/evaluator schedules, and course set up and maintenance in the LMS. Reviews and confirms expenditures and invoices. Records and tracks month end accrual information from vendors for the department. Refers non-routine issues and concerns to Manager as appropriate.
- Performs administrative duties such as scheduling and chairing team meetings, responding to inquiries, screening incoming materials, sorting, prioritizing, logging, and distributing incoming/outgoing correspondence, and updating and developing online resources for Learning. Responds to financial queries and problems such as delayed or duplicate payments, rate changes and recording errors. Investigates issues, initiates corrective action and follows up as required.
- Collaborates with a variety of departments to resolve issues and develop solutions for course/program needs and ensure successful course/program delivery.
- Maintains the timekeeping records for staff. Ensures the correct and timely input of payroll and personnel related data into the staff scheduling system.
- Provides administrative support to Managers and department staff, including determination of urgency and nature of requests, resolution of schedule conflicts, contacting relevant parties, and preparing correspondence for Manager’s signature.
- Performs other related duties as assigned.

**What you bring**

**Qualifications**:

- Grade 12 supplemented by accounting courses and four (4) years’ recent, related experience including one year in a supervisory capacity or an equivalent combination of education, training and experience.

Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Ability to supervise.
- Ability to keyboard at 50 w.p.m.
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to operate related equipment.

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our Sa

  • Program Support Coordinator, Learning Bcehs

    6 months ago

    Vancouver, Canada PHSA Full time

    **Program Support Coordinator, Learning BCEHS** BC Emergency Health Services Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient care and safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality...

  • Critical Care

    7 months ago

    Vancouver, Canada BCEHS Full time

    Critical Care & Aeromedical Transport Education Manager Reporting to the Director, Learning and Development, the Critical Care & Aeromedical Transport Education Manager is a critical leadership position, accountable for promoting excellence in education and practice relating to the complex operational context of critical care, aviation operations,...

  • People Leader

    4 weeks ago

    Vancouver, British Columbia, Canada BCEHS Full time

    BC Emergency Health Services seeks a strategic leader to oversee all aspects of the employee lifecycle.The Chief People, Culture and Diversity reports to the Chief Ambulance Officer and Executive Vice President BCEHS and is a member of the BCEHS Senior Leadership Team (SLT).The role has executive-level, strategic leadership responsibility for overseeing...

  • Manager, Labour Relations Bcehs

    6 months ago

    Vancouver, Canada PHSA Full time

    **Manager, Labour Relations BCEHS** BC Emergency Health Services Vancouver, BC The Manager is an integral part of HR supporting the goals of each team. Mentor and coach colleagues by providing strategic LR guidance and direction, actively supporting employee development, and providing real-time feedback, group in-service education and individual...

  • Learning Specialist, Bcehs

    6 months ago

    Vancouver, Canada PHSA Full time

    **Learning Specialist, BCEHS** *** The Learning Specialist for the Community Paramedicine program leads the development, implementation, and evaluation of training delivery methods and processes. They provide specialized knowledge and expertise to ensure the effectiveness and efficiency of the training programs. **What you’ll do** - Lead the...

  • Transformational Leader for People Services

    4 weeks ago

    Vancouver, British Columbia, Canada BCEHS Full time

    **Company Overview**: BC Emergency Health Services (BCEHS) is a dynamic organization dedicated to delivering exceptional healthcare services across British Columbia. BCEHS seeks an experienced Transformational Leader for People Services to join its senior leadership team. This strategic role will oversee all aspects of the employee lifecycle, including...

  • Manager, Engagement and Retention, Bcehs

    6 months ago

    Vancouver, Canada PHSA Full time

    **Manager, Engagement and Retention, BCEHS** BC Emergency Health Services Vancouver (hybrid) Permanent, Full Time, Non-Contract BC Emergency Health Services (BCEHS) is seeking a dedicated and experienced Manager, Engagement and Retention. This an exciting new position within our Employee Experience team and will play a crucial part in supporting BCEHS'...

  • Critical Care Education Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada BCEHS Full time

    Critical Care Education SpecialistReporting to the Director, Learning and Development, this specialist position is accountable for promoting excellence in education and practice relating to critical care, aviation operations, and inter-facility transfer.This role is essential in ensuring that BCEHS meets its mandate to provide reliable, accessible,...

  • Temp Program Coordinator, Cism, Bcehs

    4 months ago

    Vancouver, Canada BC Emergency Health Services Full time

    Temporary Program Coordinator, CISM BC Emergency Health Services Vancouver, BC (Hybrid) Temporary, Full Time, Non-Contract BC Emergency Health Services (BCEHS) is hiring for two Temporary Program Coordinator, CISM. One position will end March 30, 2025, and one will end October 31, 2025. Role Summary Reporting to the Manager, Critical Incident Stress...

  • Indigenous Talent Acquisition Advisor, Bcehs

    6 months ago

    Vancouver, Canada PHSA Full time

    **Indigenous Talent Acquisition Advisor** BC Emergency Health Services (BCEHS) Regular Full Time BC Emergency Health Services (BCEHS) is seeking multiple **Indigenous Talent Acquisition Advisors** to join our Proactive Recruitment team and provide specialized recruitment services to Indigenous job seekers, communities, and organizations. The goal is to...

  • Strategic Leadership Development Manager

    4 weeks ago

    Vancouver, British Columbia, Canada BCEHS Full time

    About the Role:As a Strategic Leadership Development Manager at BCEHS, you will play a pivotal role in shaping the organization's future by developing and implementing leadership programs that drive results. This is an exciting opportunity to leverage your expertise in culture transformation, team development, and organizational change to make a meaningful...

  • Receptionist, Bcehs

    2 months ago

    Vancouver, Canada PHSA Full time

    **Receptionist, BCEHS** BC Emergency Health Services Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is...

  • Project Coordinator, Bcehs Learning

    6 months ago

    Vancouver, Canada PHSA Full time

    **Project Coordinator, BCEHS Learning** BC Emergency Health Services Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is...

  • Administrative Assistant, Bcehs Learning

    6 months ago

    Vancouver, Canada PHSA Full time

    **Administrative Assistant, BCEHS Learning** BC Emergency Health Services Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety...

  • Specialist, Change Management, Bcehs

    6 months ago

    Vancouver, Canada PHSA Full time

    **Specialist, Change Management, BCEHS** BC Emergency Health Services Vancouver (Hybrid) Permanent, Full Time, Non-Contract The Specialist, Change Management reports to the Director, Planning Reporting and Evaluation, and is a key member of the team and is accountable for leading and providing expertise for change initiatives within the program’s scope...

  • Specialist, Change Management, Bcehs

    6 months ago

    Vancouver, Canada BC Emergency Health Services Full time

    BC Emergency Health Services Vancouver (Hybrid) Permanent, Full Time, Non-Contract The Specialist, Change Management reports to the Director, Planning Reporting and Evaluation, and is a key member of the team and is accountable for leading and providing expertise for change initiatives within the program's scope of work by assessing the risk and impact of...

  • Manager, Clinical Operations

    6 months ago

    Vancouver, Canada PHSA Full time

    **Manager, Clinical Operations - Vancouver Coastal South, South District** BC Emergency Health Services Vancouver, BC (Hybrid) Regular, Full Time BC Emergency Health Services (BCEHS) is hiring a **Manager, Clinical Operations - Vancouver Coastal South, South District**.** **Role Summary** In accordance with the Mission, Vision, Values and strategic...

  • Manager, Clinical Operations Coastal South, South

    6 months ago

    Vancouver, Canada BC Emergency Health Services Full time

    Manager, Clinical Operations - Vancouver Coastal South, South District BC Emergency Health Services Vancouver, BC (Hybrid) Regular, Full Time BC Emergency Health Services (BCEHS) is hiring a Manager, Clinical Operations - Vancouver Coastal South, South District. Role Summary In accordance with the Mission, Vision, Values and strategic direction of...

  • Director, Labour Relations, Bc Emergency Health Services

    6 days ago

    Vancouver, Canada PHSA Full time

    **Director, Labour Relations, BC Emergency Health Services** BC Emergency Health Services Vancouver, BC The **Director, Labour Relations** reports to the Executive Director, Human Resources, BC Emergency Health Services (BCEHS) and oversees the planning for labour relations throughout BCEHS, represents Human Resources (HR) and the organization in major...

  • Specialist, Leadership

    6 months ago

    Vancouver, Canada PHSA Full time

    **Specialist, Engagement and Retention, BCEHS** BC Emergency Health Services Vancouver (hybrid) Permanent, Full Time, Non-Contract The Specialist, Engagement and Retention reports to the Manager, Engagement and Retention, and is an internal consulting resource for the organization who provides expert advice and counsel throughout BCEHS on Engagement and...