Administration Coordinator

1 week ago

Quebec City, Canada Day & Ross Full time

**English posting to follow**

**Trouvez votre place chez Day & Ross.**

Coordonnateur administratif bilingue
À temps plein
Quebec, QC

Travailler en étroite collaboration avec divers contacts internes et externes afin de répondre de manière efficace et efficiente aux demandes et requêtes des clients. Fournir un service exceptionnel à la clientèle à travers chaque interaction avec le client et par l’entreprise de tous les points de contact: téléphone, courriel, télécopieur, et site web. Assurer la liaison avec les clients et les tiers afin de garantir un niveau élevé de service à la clientèle grâce à une communication claire.

**Comment vous pouvez aider**
- Répondre aux demandes des clients par téléphone et par courrier électronique de manière opportune, précise et professionnelle.
- Connaître les indicateurs de performances clés et travailler avec diligence pour atteindre ou les dépasser, y compris le temps de réponse, le temps sur l’appel, etc.
- Travailler avec les autres membres de l’équipe pour améliorer les performances individuelles et d’équipe.
- Autres tâches connexes, telles que requis.

**Vos compétences et votre expérience**:

- Qualification mínimale d’études secondaires
- Formation dans un centre d'appel/services à la clientèle est un atout important, de préférence dans le secteur des transports ou de la logistique
- Formation avec la résolution des conflits et à la médiation est également un atout
- Des compétences positives et professionnelles en matière de service à la clientèle, y compris un sens approprié face aux urgences et un intérêt réel pour la résolution des préoccupations et/ou des demandes des clients.
- Compétences avancées en matière de communication, tant verbale qu'écrite.
- Des compétences bilingues en anglais et en français (verbales et écrites) sont un atout majeur.
- Excellentes compétences en informatique, notamment avec MS Office; une expérience antérieure avec AS400 est un atout important.
- Excellente maîtrise du clavier, tant en termes de vitesse que de précision
- De solides compétences en matière de résolution de problèmes
- Capacité à dire "non" ou à fournir des informations défavorables de manière positive et professionnelle.
- L’environnement de travail peut inclure des périodes prolongées durant lesquelles vous serez assis dans un poste de travail à travailler sur un ordinateur et au téléphone.

Si vous êtes choisi pour le poste, il vous sera demandé de fournir des références et de vérifier vos antécédents criminels avant l'embauche. Vous ne serez contacté(e) que si vous êtes sélectionné(e) pour un entretien.

**À propos de Day & Ross**

D'un simple chargement de pommes de terre dans les années 1950 à des milliers de camions, Day & Ross est devenu l'un des plus grands fournisseurs de transport et de logistique en Amérique du Nord. Avec plus de 7 500 membres d'équipe sur la route et hors route aux États-Unis et au Canada, nous offrons un portefeuille diversifié de solutions d'expédition et de livraison, y compris le transport de charges partielles, le chargement complet, les livraisons résidentielles, les solutions de transport dédié et la logistique.

Nous croyons que nos employés sont notre plus grande force. Depuis plus d'une décennie, nous sommes reconnus comme l'une des sociétés les mieux gérées au Canada. Nous avons également été nommés l'une des meilleures entreprises pour lesquelles les femmes peuvent travailler dans l’industrie du transport depuis 2018. Cette reconnaissance reflète les valeurs familiales que nous partageons avec notre société mère, McCain Foods Limited.
- **_

**You belong at Day & Ross.**

Administrative Coordinator
Full-time
Quebec City, QC

The Administrative Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

**How You’ll Help**
- Administrative duties including fielding telephone calls; providing assistance to outside agents and other terminals when necessary.
- Complete inbound reports
- Coordinate deliveries and pick up with SQC agent / Process dock scan / process web pick up / Follow up with agent / Reply to agent requests.
- Complete osd including return shipment to agent / follow-up with shipper / request RA / give instructions to agent.
- Customer service (POD requests, delivery ETA requests, LMT reports, etc).
- Update system with appointment information. Manifest and arrange appointments from agents.
- Input pick up BOL’s and update POD’s.
- Agent Freight: Tracking and updating system information on shipments for agent delivery.
- Reports: POD reports - following up on PODs Make sure PODs are imaged. F

  • Recreation Administrative Coordinator

    3 weeks ago

    Quebec City, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Administrative Coordinator

    4 weeks ago

    Quebec City, Quebec, Québec, Canada COGIR Immobilier Full time

    The private seniors' residence La Roseraie, located in Ste-Foy, is looking for a person to fill a full-time administrative coordinator position.POSITION DESCRIPTION:Schedule: Monday to Friday daytime Salary to be discussed! ROLE AND GENERAL RESPONSIBILITIES: Securing orders from the convenience store Administration Greet visitors Maintain good...

  • Administrative Coordinator

    2 months ago

    Quebec City, Canada COGIR Immobilier Full time

    The private seniors' residence La Roseraie, located in Ste-Foy, is looking for a person to fill a full-time administrative coordinator position.POSITION DESCRIPTION:Schedule: Monday to Friday daytime Salary to be discussed! ROLE AND GENERAL RESPONSIBILITIES: Securing orders from the convenience store Administration Greet visitors Maintain good...

  • Administrative Coordinator

    3 weeks ago

    Quebec City, Canada Ubisoft Full time

    The Administrative Coordinator provides support to the Pan-Canadian Talent Team, employees and managers in all general human resources operations matters related to programs, administration, processes and activities. **What you'll do** - Provide day-to-day support to talent teams in various administrative and operational processes such as: - All events in...

  • Administrative Project Coordinator

    1 week ago

    Quebec City, Canada EightSix Network Full time

    Job Description This position is an addition to the current team! Here's your chance to join a company that's looking for people who challenge conventional knowledge! Do you believe in teamwork and mutual respect? At Navada, you'll play a key role in the administrative management and supervision of construction projects! Do you want a stimulating,...

  • Coordinator - projects and external work

    3 weeks ago

    Quebec City, Quebec, Québec, Canada Administration portuaire de Québec Full time

    From here, you can see far ahead!The Port of Quebec's vision? To be a Port recognized by citizens for its responsible management of the territory, respect for the environment and protection of biodiversity, while positioning itself as a world leader in the realization of sustainable supply chains at the service of a more resilient economy. With just over...

  • Coordinator - projects and external work

    3 weeks ago

    Quebec City, Canada Administration portuaire de Québec Full time

    From here, you can see far ahead!The Port of Quebec's vision? To be a Port recognized by citizens for its responsible management of the territory, respect for the environment and protection of biodiversity, while positioning itself as a world leader in the realization of sustainable supply chains at the service of a more resilient economy. With just over 100...

  • Coordinator - projects and external work

    2 weeks ago

    Quebec City, Canada Administration portuaire de Québec Full time

    From here, you can see far ahead!The Port of Quebec's vision? To be a Port recognized by citizens for its responsible management of the territory, respect for the environment and protection of biodiversity, while positioning itself as a world leader in the realization of sustainable supply chains at the service of a more resilient economy. With just over 100...

  • Coordinator - projects and external work

    4 weeks ago

    Quebec City, Canada Administration portuaire de Québec Full time

    From here, you can see far ahead!The Port of Quebec's vision? To be a Port recognized by citizens for its responsible management of the territory, respect for the environment and protection of biodiversity, while positioning itself as a world leader in the realization of sustainable supply chains at the service of a more resilient economy. With just over 100...

  • Vehicle Administration Coordinator

    3 weeks ago

    Quebec City, Canada Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Vehicle Administration Coordinator

    3 weeks ago

    Quebec City, Canada Fisker Inc Full time

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Coordinator of Administrative Sales Operations

    4 weeks ago

    Quebec City, Canada InnovMetric Software Inc. Full time

    Overview: InnovMetric is a rapidly-growing multinational company on the lookout for the latest technological trends. With our 17 offices around the world, this position offers exciting professional challenges and allows you to develop within a company that has the well-being of its employees at heart! If you’re looking for variety in your daily tasks and...

  • Administrative Coordinator

    1 week ago

    Quebec City, Canada EightSix Network Full time

    Job Description Located in Saint-Jérôme, near a church, a grocery store and a shopping center, the private retirement residence Manoir Les Retrouvailles offers a family atmosphere.POSITION DESCRIPTION:Le Manoir Les Retrouvailles is currently looking for an Administrative Coordinator / Rental Agent to fill a permanent, full-time position. Salary to...

  • Administrative Coordinator/Program Coordinator

    1 month ago

    Quebec, Canada Paul Davis Full time

    Position: What does an Administrative Coordinator with Paul Davis do?  Fields calls from customers and team members and builds rapport Oversees office administrative operations Creates office systems  Problem solves and helps people find solutions Improves the community by serving others Learns new things about construction and building homes Has...

  • Coordinator of Administrative Sales Operations

    4 weeks ago

    Quebec City, Canada InnovMetric Software Inc. Full time

    Overview: InnovMetric is a fast-growing multinational company that is on the lookout for the latest technology trends. With our 17 offices around the world, this position offers stimulating professional challenges and allows you to grow within a company that cares about the well-being of its employees! We are looking for a Coordinator of administrative...

  • Recreation Coordinator

    2 weeks ago

    Quebec City, Canada Kativik Regional Government (KRG) Full time

    RECREATION COORDINATOR (Term with possibility of permanency - Full-time) Under the supervision of the Director of Recreation, the Recreation Coordinator will be responsible for, without being limited to, the following duties: Assist the Department Director with the organization and administration of various recreational projects; Develop, implement and...

  • Analyst Programmer Integration

    4 weeks ago

    Quebec City, Quebec, Québec, Canada Administration portuaire de Québec Full time

    Reporting to the Director of Technological Infrastructures and Telecommunications, the incumbent mainly develops computer applications using Microsoft tools.Responsabilities Act as technical expert to various internal users; Meet with users to identify and clarify their needs; Coordinate development, user acceptance testing and creation of practical...

  • Analyst Programmer Integration

    4 weeks ago

    Quebec City, Canada Administration portuaire de Québec Full time

    Reporting to the Director of Technological Infrastructures and Telecommunications, the incumbent mainly develops computer applications using Microsoft tools.Responsabilities Act as technical expert to various internal users; Meet with users to identify and clarify their needs; Coordinate development, user acceptance testing and creation of practical...

  • Analyst Programmer Integration

    4 weeks ago

    Quebec City, Canada Administration portuaire de Québec Full time

    Reporting to the Director of Technological Infrastructures and Telecommunications, the incumbent mainly develops computer applications using Microsoft tools.Responsabilities Act as technical expert to various internal users; Meet with users to identify and clarify their needs; Coordinate development, user acceptance testing and creation of practical...

  • Project Coordinator

    2 months ago

    Quebec City, Canada Roxor Full time

    Construction Project Coordinator **Reports To**: Project Manager/Construction Manager Roxor requires an energetic, motivated and career-minded Project Coordinator responsible forcoordinating the execution of all Pre-construction and construction activities, ensuring consistently high standards and efficiency all under Project Managers mentorship. **Job...