Customer Service Representative

3 months ago

Toronto, Canada BELMONT HOUSE Full time

**This is a Customer Service Representative opportunity at Belmont House**

**Full Time - 75 hours biweekly (7 a.m. to 3 p.m. Monday to Friday).**

**Purpose**:
Reporting directly to the Sr. Customer Service Representative, the Customer Service Representative is primarily responsible for Front Desk Functions as well as performing administrative support for all departments as required.

**Principle Responsibilities**:

- Accurately and efficiently answer phone calls, web page and general inquiries while providing information and assistance whenever possible and/or directing inquiries to the appropriate department.
- Provide leading communication role and central information resource in fire alarm and emergency situations.
- Perform clerical duties including typing memos, minutes, letters, reports etc.
- Set up care plan appointments with resident family members
- Provide leading communication role and central information resource in fire alarm and emergency situations
- Assist in ad hoc projects when requested by other departments
- Prepare mailings as directed by Supervisor and sort/distribute mail
- Follow established security procedures with respect to residents, tenants, guests, visitors and contractors signing in and out of premises
- Arrange for and receive deliveries as needed
- Monitor the security system and follow established security procedures with respect to residents, tenants, guests, visitors and contractors signing in and out of premises
- Maintain resident/tenant lists to ensure the safety of all parties
- Ensure the maintenance of a clean reception area and a professional business like appearance
- Perform tours for prospective residents and tenants of Belmont House
- All other duties as assigned by Sr. Customer Service Representative and/or Director, HR

**COMPETENCIES(Behavioural & Technical Skills)**
- Ability to interact with seniors
- Convey a friendly, professional attitude and demeanor when greeting visitors, residents, tenants, families, volunteers and staff, either in person or by telephone
- Exceptional reception etiquette including a warm, professional telephone manner
- Excellent communication/interpersonal skills particularly listening and verbal skills and the ability to establish a friendly rapport with others
- Strong computer skills (Word, Outlook)
- Self-directed, able to multi-task and maintain composure under difficult situations
- Able to work independently with mínimal supervision and a willingness to learn and adjust to changing procedures and conditions
- Ability to deal effectively with issues to reduce distractions for senior management team
- Strong documentation skills
- Ability to articulate and demonstrate resident safety strategies
- Basic knowledge and understanding of established infection, prevention and control practices, techniques, policies and procedures in order to promote an environment that minimizes and/or stops the spread of germs
- Adheres to policies and procedures of Belmont House and regulations set out by the Ministry of Long Term Care and Retirement Homes Regulatory Authority at all times
- Demonstrates understanding of, and compliance with, responsibilities under the Occupational Health and Safety Act, Regulations and the organizations’ health and safety plans, policies and procedures. Attends Health and Safety in-services and takes action to address unsafe conditions and procedures, to ensure a healthy a safe work environment.
- Demonstrates understanding of, compliance with, and commitment to, resident/tenant safety responsibilities and corresponding plans, policies and procedures in order to ensure a safe environment for resident/tenants. Attends resident/tenant safety in-services and takes action to address unsafe conditions and procedures.
- **EXPERIENCE & EDUCATION**:

- Minimum O.S.S.D. or equivalent
- Previous Front Desk/Reception/Customer Service Experience is an asset
- Experience working with and a genuine empathy for seniors would be an asset
- Previous experience in Long Term Care/Health Care setting is preferred

**Job Type**: Casual

Pay: $21.08-$25.76 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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