Product Manager

3 weeks ago


London, Canada LBMX Full time

LBMX is growing again...

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives.

We are seeking a dynamic, passionate, and driven individual to join our team as a Product Manager - PIM B2B.

Come and help us make LBMX a better company and an even better place to work

**Position Description**:
LBMX is looking for a **Product Manager - PIM B2B** to lead the development of the LBMX product team and work to develop customer facing products. LBMX offers solutions to Independent Business Owners, Buying Groups and Suppliers. This allows each entity within the Supply Chain to conduct business via multiple LBMX Products. Suppliers can connect to Buying Groups and Members via LBMX OneConnect and LBMX delivers those documents via our My Marketplace offering. Product Information Management or PIM is a key component when handling these different types of connections and interactions using accurate product data. PIM allows users to gather, enrich or procure product data and assets and distribute them to their internal systems and eCommerce sites. In addition, B2B is an important aspect of the ordering process throughout the supply chain. This allows suppliers to make their products available to purchase via My Marketplace and place orders with each participating supplier. Holding all of this information in one centralized platform.

The Product Manager - PIM | B2B will work closely with the Chief Product Officer, the Development Team as well as other internal staff and customers to help guide the direction of PIM and B2B. This is a collaborative role that requires alignment with both internal departments as well as external customers. The Product Manager - PIM | B2B will have a direct influence on the product direction based off the feedback received from all sources.

In addition to the above-described duties, the Product Manager - PIM | B2B will work with internal departments in regard to training materials and ensuring the implementation team has all relevant information to launch and support products as they are launched or updated.

**Responsibilities**:

- Help define the product strategy and roadmap for the product in both the legacy products (PIM and B2B Catalogue) as well as in the new product lines (including private and public Marketplaces and the LBMX Supply Cloud).
- Translate business strategy into product strategy.
- Create Scopes of Work (SOWs) as required. Clearly outline problems, opportunities, and possible solutions. Assist with questions that arise during the Functional Specification Document (FSD) process used by development.
- Provide assistance, support, and guidance to the Marketing, Sales, Support, and Sales Engineering teams as required.
- Act as a project manager for the development cycles for their product(s). Act as a liaison between development, quality assurance, and documentation. Create sprint backlogs and release schedules for their product(s).
- Work with external third parties (including customers, prospects, and vendors) to gather requirements, gain feedback, train users, and assess use cases.
- Brief and train internal staff.
- Perform product demonstrations.
- Translate conceptual customer requirements into functional product requirements in a clear manner that is comprehensible to developers/project team.
- Drive action throughout the organization to get products to market. Plan and implement product launches.
- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
- Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Evaluate business processes, anticipate requirements, uncover areas for improvements, and develop and implement solutions.
- Perform user acceptance testing.
- Manage competing resources and priorities.
- Perform all other tasks as assigned.

**Requirements**:

- 2+ years’ experience in a customer service environment (support, account management, project management or sales)
- 2+ years’ experience as a product manager or product analyst
- Ability to explain products, features and functionality with technical accuracy and simplicity
- Customer Facing Experience
- Strong level of ownership, autonomy, and drive
- Comfortable with calling and speaking with clients
- Post
- Secondary Education (college or university)
- Experience Managing Client and Internal Stakeholder expectations
Experience in a SaaS organization
- Product Management Certificates or courses

**The Perks of Working with us**
- Competitive salary
- Extended benefits including a health


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