Product Manager- Pay

2 months ago

London, Canada LBMX Full time

**LBMX is growing again...**

We are seeking a **Product Manager - Pay**

**Position Description**:
The Product Manager - Pay will work closely with the Chief Product Officer, the Development Team, their designated Business Owner, as well as other internal staff and customers to help guide the direction of Pay. This is a collaborative role that requires alignment with both internal departments as well as external customers. The Product Manager - Pay will have a direct influence on the product direction based off the feedback received from all sources.

In addition to the above-described duties, the Product Manager - Pay will work with internal departments in regard to training materials and ensuring the implementation team has all relevant information to launch and support products as they are launched or updated.

**Responsibilities**:

- Help define the product strategy and roadmap for the product in both the legacy products (EFT Payments | Pay) as well as in the new product lines (including private and public Marketplaces and the LBMX Supply Cloud).
- Translate business strategy into product strategy.
- Create Scopes of Work (SOWs) as required. Clearly outline problems, opportunities, and possible solutions. Assist with questions that arise during the Functional Specification Document (FSD) process used by development.
- Provide assistance, support, and guidance to the Marketing, Sales, Support, and Sales Engineering teams as required.
- Act as a project manager for the development cycles for their product(s). Act as a liaison between development, quality assurance, and documentation. Create sprint backlogs and release schedules for their product(s).
- Work with external third parties (including customers, prospects, and vendors) to gather requirements, gain feedback, train users, and assess use cases.
- Brief and train internal staff.
- Perform product demonstrations.
- Translate conceptual customer requirements into functional product requirements in a clear manner that is comprehensible to developers/project team.
- Drive action throughout the organization to get products to market. Plan and implement product launches.
- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
- Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Evaluate business processes, anticipate requirements, uncover areas for improvements, and develop and implement solutions.
- Perform user acceptance testing.
- Manage competing resources and priorities.
- Perform all other tasks as assigned.

**Requirements**:

- 2+ years’ experience in a customer service environment (support, account management, project management or sales)
- 2+ years’ experience as a product manager or product analyst
- Ability to explain products, features and functionality with technical accuracy and simplicity
- Customer Facing Experience
- Strong level of ownership, autonomy, and drive
- Comfortable with calling and speaking with clients
- Post
- Secondary Education (college or university)
- Experience Managing Client and Internal Stakeholder expectations
Experience in a SaaS organization
- Product Management Certificates or courses

**The Perks of Working with us**
- Competitive salary and benefits including a health spending account and employee assistance program
- 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
- Company matched GRSP contributions
- Education subsidies for job related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- A healthy work/life balance
- Flexible Summer Hours
- $500 Staples Allowance for new hires
- Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)

**About LBMX Inc.**

At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives and their independent businesses flourish.

We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across building materials, sporting goods, industrial manufacturing, food equipment, grocery and agricultural industries.

LBMX is a global company with headquarters in London, Ontario and presence across Canada, United States, United Kingdom, Australia and New Zealand.

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