Customer Service Representative

4 weeks ago


Remote, Canada Red Maples Virtual Solutions Inc. Full time

24/7 French Bilingual Customer Support Position for Urgently Cadillac Roadside Assistance.
- Flexible Schedule - You get to pick your schedule. Can work around your current jog too.(Hours available Evenings & Nights & Weekends too.)

What to Expect When Servicing Capabilities of Top Performing Agents for this Program
- Effective probing and investigating skills - Attention to detail - Passionate about customer service and providing empathetic responses - Self-starter - Be a Brand Ambassador - be a part of the Urgently brand - Ensuring the security of customers’ information & their well-being Inbound and outbound lines for customers needing Roadside Assistance set up, status updates for existing cases, and Partner escalations for VIP customers. Customer service and real-time case management accountability from start to finish are critical.

1. First Call: - Agents will manage and handle Inbound Calls to completion; make Outbound Calls as needed; communicate with customers, service providers, and partners to ensure such parties are kept up to date; and release the cases once the customer has been assisted.

2. Status Call: - Agents will manage and handle inbound calls from customers, service providers, and partners related to active cases. - Provide status updates to customers, service providers, and partners as needed. - Update the active case with new information (drop location change, customer cancel, change case details, etc.). lines

**Job Type**: Part-time

**Salary**: $16.55 per hour

Expected hours: No less than 15 per week

**Benefits**:

- Flexible schedule

**Experience**:

- Call center: 1 year (preferred)

**Language**:

- Bilingual (required)

Work Location: Remote



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