Customer Service Representative

2 months ago


North York, Canada Drain King Plumbers Full time

**PART-TIME Customer Service Representative**

Drain King Plumbers is looking for an eager-to-learn, highly motivated "PART-TIME" Customer Service Representative to join our growing team

**Who are we?**

Drain King Plumbers is a locally-owned plumbing service company that has been a fixture in the GTA for years. Our team of professional plumbers and customer service representatives helps local businesses and families tackle their plumbing and drain needs daily. From 24/7 emergency plumbing services to comprehensive installations and repairs, our team is prepared for any plumbing or drain-related tasks that come our way.

**Our values: Honesty. Integrity. Quality.**

**Job Types**: Part-time, permanent, with potential opportunity for full-time

**Wages**: between $17.50-$18 /HR depending on experience

**Availability**: nights, weekends and day shifts. The ability to work holidays is a requirement. 20-30/HRS per week.

**Location**:North York, ON

**What benefits do we offer?**
- A chance to join a growing, fast-paced company
- Ongoing professional training
- Friendly staff
- Stress-free environment
- Competitive pay
- Flexible hours
- Discounted plumbing services
- Vacation pay
- Food and beverages provided at staff meetings
- Casual dress code
- On-site parking
- Yearly performance reviews
- Job stability
- Lifelong skills and experience
- Paid training
- Opportunity for growth
- Company events

**What can you expect from your role?**
- Answering incoming calls
- Booking appointments
- Data entry
- Addressing and resolving customer complaints
- Confirmation calls & follow-ups
- Provide fast and accurate responses to the inquiries made by customers
- Dispatching technicians
- Attend monthly staff meetings (Optional for part-time employees)

**What are we looking for?**
- Fully fluent in reading, writing and verbal communication in English
- Ability to work in a fast-paced environment
- Extremely detail-oriented
- Ability to multi-task, prioritize, and manage time effectively
- Eager to learn
- Organization skills
- Proactive work approach
- Ability to work well independently and with a team
- Proficiency with MS Office Programs
- Exceptional communication skills
- Basic knowledge of plumbing and drains is an asset but not required

**What do you need to fill the role successfully?**
- Driven - we want someone that will grow with us
- Flexibility, reliability, punctuality, and a customer-focused mindset
- Customer service experience of 1+ years (preferred)
- Administrative assistant/Dispatcher 1+ years (preferred)

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 35 - 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Expected start date: 2024-11-04



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