Network Administrator

1 week ago

Cornwall, Canada Cornwall Community Hospital Full time

-Job Posting Number:

J0723-0826
Job Title:

Network Administrator
Job Category:

Information Technology
Unit:

Information Technology
Job Type:

Permanent Full Time
Open Positions:

1
City, Province, Country:

Cornwall, Ontario, Canada
Date Posted:

July 17, 2023
Available Shifts:

Closing Date:

July 24, 2023
Union:

Non Union

Emergency preparedness is a critical aspect of CCH operations. It is essential that all staff and physicians receive training and understand their roles and responsibilities in this field.

**Summary of responsibilities**:
Customer Support Duties
- Assessing nature of calls, assigning priority and accurately logging ticket resolutions in the department’s database.
- Troubleshoot any hardware, software or network problems the customers may have.
- Communicate with customers both verbal and written on the status of their tickets.
- Coordinate and plan hardware and software installations.
- Key contact with the Ministry of Health and it's contracted organizations.
- Key member on all I.T projects, which involve local, regional, or provincial connectivity.
- Coordinate with vendors for solution evaluation, installation and maintenance.
- Participate in planning and deployment of all server and network solutions.
- Provide layer 3 support to all I.T. staff including on-call I.T. staff when network or server advice is required.

Maintain Local and Wide Area Network
- Design, administer, troubleshoot and repair all equipment and wiring required by the multi-site local area networks including all switches, routers, firewalls, battery backups and specialty appliances.
- Implement and manage disaster recovery and data backup/restore operations.
- Administer the datacenter virtualization environment.
- Continuously evaluate and implement the required solutions to ensure the cybersecurity and integrity of all the systems (virus scanning, intrusion detection, breach prevention).
- Responsible for the design, administration and troubleshooting of all aspects of the Active Directory environment including domain controllers DNS, DHCP, GPO and all various resource permissions.
- Build and configure all servers, as well as maintain software updates as specified by the software manufacturers.
- Install, configure and maintain SQL Server as well as other database software as required by external vendors that provide third party software solutions along with providing remote access to those vendors for software support services.
- Implement and maintain all connectivity to the Ontario Health (eHealth) private networks as well as all the partner sites required within the eHealth network.
- Administer the equipment required for the various interconnectivity to the hosted Cerner electronic health record system.
- Responsible for all network account maintenance including Active Directory, EHR (Cerner) and any local server or third-party accounts needed for connectivity.
- Administer the Microsoft 365 cloud solutions including Mail, SharePoint, Teams and OneDrive.
- Implement and administer all external remote access using SSL or IPSEC VPN’s and any third-party remote connectivity solutions.
- Monitor, analyze and troubleshoot performance issues with all data connectivity with the organization.
- Coordinate installations of Windows updates in such a way as to minimize impact on daily services or scheduled backups.

Document / Cross Train
- Create and document procedures for the daily tasks performed.
- Create technical instructions and diagrams for other I.T staff to follow.
- Train other I.T staff of current network architecture or duties or changes to protocols

Research and Coordinate Project and Hardware Requirements
- Advise project managers on the server and network requirements for their respective projects.
- Work with and/or advise the regional, or provincial project teams on connectivity modes from the hospital to external initiatives.

**Requirements of the job**:

- 2-year college diploma in an Information Technology or Computer Science discipline
- 2-years experience with strong knowledge of personal and networked equipment
- 2-years experience working on industrial size phone equipment
- 1-year experience in customer service and interpersonal skills
- Minimum 3-years previous experience in a similar role
- Network A+, preferred

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