I.t Field Service Technician

1 month ago

Cornwall, Canada MBI I.T. Services Full time

**INTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?**

***

**Duration**: Minimum commitment of 3 months to a max of 6 months, expected start date mid-sept 2023.

**Hours of Operation**: 8am to 4pm or 9am to 5pm

**Responsibilities**:

- Provide continuous maintenance, monitoring, and testing of systems for multiple, geographically dispersed sites as primary or backup support to prevent unnecessary down-time by:

- identifying and performing troubleshooting in relation to overall system performance (hardware/software/network)-investigating problem areas and recommending enhancements /improvements-implementing modifications that will support end users-ensuring usage is consistent with Justice Cluster/Ministry/Division/Branch standards and contemporary methods of operation with respect to safety, servicing and contract management.
- Liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement, or modification of systems or services as may be required.
- Provide or assist in the technical support for existing and emerging in-court technologies such as video conferencing, electronic evidentiary display systems, closed circuit television, digital audio recording by:

- performing equipment installation, configuration and testing -and addressing technical troubleshooting for end users.
- Provide or assist on a best effort basis the technical support for non-standard peripheral devices and software.
- Performing equipment installation, configuration and testing
- Addressing technical troubleshooting for end users.

**Job Requirements**:

- Requires knowledge of:

- various types of computer hardware (i.e. servers, desktops, notebook computers, printers) and peripherals-network topologies and wiring, routers, hubs, local area networks (LANs), wide area networks (WANs)
- Remote administration tools, software and methods.
- maintenance operations, testing, diagnostic software, data back-up software and recovery procedures

**Nice to Have**:

- College diploma or university degree in the field of computer science and/or information technologies or 7-10 years equivalent work experience.
- CompTIA A+ certifications.
- Cisco or Microsoft certifications.

**Compensation: 28-30/hour

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