Technical Support Specialist

2 weeks ago

Acheson, Canada SMS Equipment Inc. Full time

This position offers a **hybrid **work arrangement.

**Responsibilities include but are not limited to**:

- Provide a full range of technical support services including guidance to branch staff for Komatsu Mining Hydraulic Shovels.
- Investigate and resolve mechanical, hydraulic, and electronic system problems by understanding and utilizing engineering standards, technical manuals, engineering prints and electronic test tooling.
- Assist OEM’s and customers in the assembly, commissioning, and service of equipment.
- Responsible for gathering and documenting failure information pertaining to equipment specific, service and/ or equipment related issues, design deficiencies, safety concerns and general maintenance problems that may periodically require follow-up.
- Acts as a customer representative for SMS/Komatsu and as the focal point for communication between customer, Komatsu, and SMS.
- Provides equipment support and follow-up as required in the areas of operational performance problems, technical issue resolution and all relevant matters as required.
- Provide warranty support for SMS branches and customers.
- Work with rebuild faculties involving quality, cost, product upgrades and cost reducing strategies.

**Qualifications**:

- Minimum of 7 years experience within the heavy equipment business in the mining and/or construction industry.
- Field experience is an asset.
- Ability to operate in a diverse environment with a significant focus on client and customer relations.
- Possess a positive attitude and be dependable.
- Ability to work under pressure and make sound decisions.

As part of our recruitment process you may be required to complete the following:

- Reference Check
- Drug and Alcohol

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plan, and RRSP matching.

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