Head of Canada

2 weeks ago

Toronto, Ontario, Canada Thomson Reuters Full time

About the Role

In this opportunity as Head of Canada, you will be responsible for leading the sales and customer success efforts in the region. Your primary goal will be to achieve sales, revenue, and customer retention results against plan. You will also be responsible for improving customer net promoter score (NPS) and experience, partnering with segment leaders to set strategic priorities, goals, and targets for each sub-segment in Canada, and providing thought leadership in overall product offerings, pricing, and customer prospecting in partnership with Commercial Excellence, Marketing, and Product Marketing.

About You

You're a fit for the role of Head of Canada if your background includes:

  • Experience as a General Manager running a customer market and leading a significant sales team.
  • 15+ years of experience, with 5-10 years' experience in customer journey (including digital customer journey, B2B digital is preferred) and direct client management.
  • Experience with managing revenue of $100 - 200M.
  • Able to influence and work cross-functionally to achieve deliverables.
  • Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills.
  • Strong collaboration, teamwork, and relationship-building skills across multiple levels and functions in the organization.
  • Broad cross-functional experience in managing a range of teams with technical, product, and customer market operation expertise with significant customer exposure.
  • Agile; able to deal with high levels of ambiguity; embraces change.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • A hybrid work model that allows for flexibility and work-life balance.
  • Comprehensive benefit plans, including flexible vacation, two company-wide Mental Health Days Off, and work-from-anywhere options.
  • A globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Learning and development opportunities, including LinkedIn Learning access and internal Talent Marketplace with opportunities to work on projects cross-company.
  • Two paid volunteer days annually and Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-driven work that helps uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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