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Claims Specialist

4 weeks ago


Saskatoon, Canada Saskatchewan Blue Cross Full time

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a permanent full-time_ Claims Specialist (Dental) _to join our Health & Dental Claims Department. This position offers the flexibility to work in-office or participate in hybrid options based in our Saskatoon or Regina office.

**JOB FUNCTION**

**WHY CHOOSE SASKATCHEWAN BLUE CROSS?**

We’re driven by a mission to empower communities on their journey to whole health and wellness and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services, and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions, and empowered to make us stronger. The wellbeing of our employees, our members, our partners, and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we We’re looking for people who:

- Share our values
- Believe that creating great experiences is totally within their control
- Collaborate and always set others up for success
- Build positive relationships and an understanding of what people’s needs are
- See solutions and possibilities (not problems)
- Are simply outstanding at what they do

**DUTIES & RESPONSIBILITIES**
- Accurately and efficiently enter and adjudicate dental claims and pre-determinations based on the contract provisions and internal policies and procedures to ensure timely payment for our dental providers and members
- Review dental treatment plans, accident reports, and x-rays
- Process pended electronic dental claims and electronic dental reversals
- Create and maintain effective working relationships with dental providers and consultants
- Respond to telephone and/or written inquiries from customers and service providers regarding all aspects of benefits and claims assessment
- Explain benefit payments and exclusions to plan members and providers of service
- Research and compile information from various sources to resolve inquiries, including consulting with Claims Analysts or other staff as appropriate
- Follow through to ensure effective and efficient resolution of problems
- Participate in the Claims Quality Assurance Program
- Monitor individual production to ensure turnaround expectations are met
- Suggest opportunities for improvements in workflows and processes
- Remain current with product knowledge
- Act as a key leader, resource, and liaison within and outside the department and organization
- Train, mentor, and provide informational and procedural support to the Claims Analysts
- Stay abreast of and communicate product, industry, system, and contract changes
- Perform other duties as required

**QUALIFICATIONS & SKILLS**
- Completion of a Dental Assistant Certification from a recognized institution and a minimum of 1-3 years experience as a dental assistant
- Proven knowledge of CDA dental codes, dental terminology, clinical procedures and nomenclature and the ability to interpret dental x-rays
- Previous experience processing dental claims, and/or other insurance experience would be definite assets
- Well organized, detail oriented, and a desire for continuous learning
- Exceptional analytical, problem-solving, and decision-making capabilities
- Demonstrated ability to work to deadlines and manage fluctuations in workload
- Possess strong keyboarding skills
- Established ability to learn new software programs
- Working knowledge of Microsoft Office 365
- Effective listening, interpersonal, and problem-solving competency
- Excellent verbal and written communication skills
- Ability to work independently, as well as in a group environment
- Must be legally entitled to work in Canada on an unrestricted basis


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