Extended Warranty Specialist

2 weeks ago

Saskatoon, Canada iA Groupe financier iA Financial Group Full time

Under the supervision of the Sales Manager, the Extended Warranty Specialist is responsible for maximizing the performance of this product to assigned dealers. In this role, you will support your clients in various ways to optimize their performance and maintain excellent business relationships. You will work with the Claims Department to ensure dealers and customers expectations are met.

This position can be based in any major city in Saskatchewan or Manitoba. Requires 40% on the road/travel.

**Responsibilities**:
**Extended warranty Product Supervision**:

- Carefully prepare each visit to the dealers in advance.
- Obtain and analyze sales numbers entered in UniFI to identify gaps (positive or negative) and dealer needs for interventions.
- Provide the client with appropriate reports to establish the action plan for the meeting.
- Discuss the needs of those responsible for the sale of Extended warranty product with Consultant and / or Trainer.
- Visit retailers on a frequency that best suits their needs.
- Train those responsible for the sale of Extended Warranty product
- Meet with Managers to verify if they have specific requirements that need to be addressed
- Provide individual or group training at the dealership to those responsible for the sale of Extended warranty product.
- Manage programs, promotions, and contests.
- Attend dealers’ set-up.
- Assess the dealership’s situation per various criteria such as the needs and preferences of the retailer, the internal operating mode, existing plans, people responsible for selling the product, etc.
- Identify the appropriate plan and present it to the dealer.
- Determine, in collaboration with the retailer, the marketing details (fixed or variable prices, sold by which resources, etc.).
- Visit dealership one week after the set-up to support and proceed with corrective measures if necessary.
- Claim management between dealers and the iA Claims department.

**Sales and Representation**:

- Maintain plans offered up-to-date.
- Assess the adequacy between the types of vehicles sold and the plans in force.
- Suggest plan changes if necessary.
- Address issues as they arise and/or refer the situation to National Sales Manager Warranty Products Provide support for any outstanding claim problems.
- Stay ahead of the changes and activities in the market:

- Forward all pertinent competitor’s offerings or threat from the competition to people concerned
- Inform involved managers on competitors’ activities and developments
- Obtain all documents related to competitors
- Promote the development of new clients and contribute to business development efforts, when required

**Internal Administration**:

- Work cooperatively with all iA Dealer Services stakeholders to constantly provide high quality service.
- Prepare reports required by the Company.
- Actively attend all blitz organized by the Company.

**What We Are Looking For**:

- Deep understanding of Extended warranty product and plans distributed by iA Dealer services, manufacturers, and competition.
- Mechanical knowledge of vehicles such as automotive, RPG, RV and marine.
- Knowledge of systems used by retailers (UniFI, Dealertrack, Equifax, etc.)
- Extensive knowledge of the market and operations of a business office.
- Knowledge of the functioning of a dealership.
- Sense of priorities, well organized and ability to plan.
- Ability to transfer knowledge and skills in an educational way

**Why Work For iA**:

- Comprehensive health and dental plan including a health spending account and wellness account
- Pension Plan
- Share Purchase Plan
- Generous vacation entitlement including personal leave days
- Support for learning and development and career growth

**Company Overview**:
**About**:
iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us here. Someone from our

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