Support Specialist
4 months ago
**Hi there Thanks for stopping by**
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place
As part of Lightspeed's Support team, you will be the first point of contact with our customers, and therefore you will be dealing with a wide variety of requests. This in turn allows you to work closely with multiple different teams at Lightspeed. We believe that customer support is more than just providing answers to our customers' questions, so together with the team you also focus on constantly improving our product.
We'd like you to share your ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success.
Our customers' success is our success.
**What you'll be doing**:
- You will keep a documentation of all requests in our ticket system and find the right solutions on your own;
- You will be the interface between the customer and our various departments;
- Provide excellent customer experience through technical support;
- Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution;
- Properly document and track customer issues and resolutions;
- Follow escalation procedures as required;
- Liaise with team leaders to best handle day to day situations to better customer experiences;
- Handle miscellaneous duties and responsibilities as defined by management;
**What you need to bring**:
We're looking for a Support Specialist who has experience with the following:
- Experience of customer service, ideally in a technical environment;
- Excellent communication skills in English and French (written and verbal);
- Strong attention to detail with an emphasis on customer service;
- Proven troubleshooting skills, especially when dealing with new or complex issues;
**Even better if you have, but not necessary**
- Passion in technology;
- Working knowledge of Mac OS and basic knowledge of HTML/CSS;
- Hospitality experience;
- German written and verbal communication skills;
We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try
**What's in It for You?**
- Unlimited Annual Leave with our PTO scheme
- $400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Opportunity to join a growing team, in a fast-paced, high-growth company
- Work with a team of incredibly talented and forward-thinking people
- Work for a team that values hard work, and knows how to celebrate the wins
- Amazing benefits & perks, including equity for all Lightspeeders
In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
-
Tool Support Specialist
4 months ago
Montréal, Canada Ubisoft Full time**Company Description** Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...
-
Dynamics Support Specialist
4 days ago
Montréal, Canada Fed IT Full timeJob Title: Dynamics Support SpecialistAt Fed IT, we are seeking a highly skilled Dynamics Support Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our Dynamics 365 Finance and Operations deployment.Main Responsibilities:Participate in the Dynamics 365FO implementation project and...
-
Dynamics Support Specialist
4 days ago
Montréal, Canada Fed IT Full timeJob Title: Dynamics Support SpecialistAt Fed IT, we are seeking a highly skilled Dynamics Support Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our Dynamics 365 Finance and Operations deployment.Main Responsibilities:Participate in the Dynamics 365FO implementation project and...
-
IT Support Specialist
4 months ago
Montréal, Canada Amilia Full time**Who we are**: Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**:We provide online registration and digital management software solutions to recreation organizations, such as cheer...
-
Technical Support Specialist
4 months ago
Montréal, Canada Aptos LLC Full time**Making a job change is a big decision. Why consider Aptos?** You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our...
-
Specialist, Customer Support
4 months ago
Montréal, Canada Equisoft Full time**Specialist, Customer Support** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is actively seeking new talent! Reporting to the Director, Customer Experience, the Customer Support Specialist's mandate is to act as a resource person for complex customer issues. He or she ensures the continuous...
-
Application Support Specialist
4 months ago
Montréal, Canada Pointus Partners Full time**Pointus Partners is a privately held Canadian-based proprietary trading firm located in Montreal. Our core principles are innovation, collaboration, and communication. We think critically, share ideas, and solve problems as a team. We embrace the entrepreneurial spirit, promote work-life balance, and maintain a flat organizational structure in an open...
-
Tool Support Specialist
4 months ago
Montréal, Canada Ubisoft Full timeWe are looking for a Senior Tool Support Specialist to help the development team of one of our productions use production pipeline tools. The role of the Tool Support Specialist is to provide first-level support and advanced testing throughout the project's lifecycle, as well as to be a unique point of contact for the assigned product(s) within the team. As...
-
Technical Support Specialist
3 months ago
Montréal, Canada Vacation Tracker Full time**Technical Support Specialist** Vacation Tracker is growing and we are seeking passionate, driven and customer-centric individuals to join our Support Team. You’ll be part of a small group of extraordinarily talented people who love what they do, get excited by innovative ideas, and aren’t afraid to show it. Enthusiasm, creativity, and collaboration...
-
Application Support Specialist
3 months ago
Montréal, Canada Navori Labs Full timeLooking for an exciting opportunity to work for a global expanding business with a diverse international team? Look no further than Navori Labs! For our team in Montreal we are seeking a motivated and autonomous: **Application Support Specialist (M/F)** As an innovative Swiss software company, Navori Labs operates globally, providing high-end technology...
-
Sales Support Specialist
4 months ago
Montréal, Canada Hazelview Properties Services Inc. Full timeAbout the Company: At Hazelview Properties we believe that apartments are more than bricks and mortar - they are an experience. Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia. Hazelview...
-
Technology Support Specialist
4 months ago
Montréal, Canada BFL CANADA Full time**We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...
-
IT Support Specialist
3 months ago
Montréal, Canada Enerkem Inc. Full timeCompany Description Being part of a growing company in the cleantech sector and contributing to the global transition to a circular economy appeals to you? That’s exactly what our employees do every day when they come to work. Enerkem is based on a revolutionary idea: transforming non-recyclable and non-compostable waste into clean fuels and renewable...
-
Client Support Specialist
1 month ago
Montréal-Est, Quebec, Canada Linde Full timeLinde Gas & Equipment Inc. Position: Client Support Specialist Linde Gas & Equipment Inc. is in search of a Client Support Specialist to enhance our team. What We Provide: Competitive salary package Comprehensive benefits including medical, dental, vision, and more 401(k) retirement savings plan Paid time off including vacation, holidays, and personal...
-
IT Support Specialist
4 months ago
Montréal, Canada ITM Global Services Full time**Position**: IT Support Specialist **Term**: Full-time or contract **Location**: Montreal, Quebec, Canada **ABOUT ITM** With over 25 years in the IT industry, and a proven track record of success, ITM Global Services (ITM) is a well-recognized and award-winning company providing a full suite of IT services and solutions to our customers including: - IT...
-
Customer Support Specialist
4 months ago
Montréal, Canada MovingWaldo Inc Full time**About MovingWaldo** MovingWaldo is present in all major Canadian markets and is currently raising awareness in the US and Europe. **Overview** We are seeking a highly organized and detail-oriented person to join our team. As a Customer Support Specialist, you will play a crucial role in assisting individuals and families with the smooth transition of...
-
Supporter Engagement Specialist
4 months ago
Montréal, Canada Canadian Cancer Society Full time**Job Title**: Supporter Engagement Specialist **Location**:Montreal **Work Model**: Hybrid Work Model **Salary Band**: 4 ($39,000 - $65,000 CAD) **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system...
-
Client Support Specialist
1 month ago
Montréal-Est, Quebec, Canada Linde Full timeLinde Gas & Equipment Inc. Position: Client Support Specialist Linde Gas & Equipment Inc. is on the lookout for a Client Support Specialist to enhance our team. What We Provide: Competitive salary structure Comprehensive benefits package (including medical, dental, vision, and more) 401(k) retirement savings options Paid time off (including vacation,...
-
IT Support Specialist
3 months ago
Montréal, Canada PIXMOB Full timePixMob is one of the world’s leaders in creating immersive experiences for live events. You might have seen 60,000 people lighting up at the Super Bowl. Or at a Coldplay concert. Our goal is to ignite collective joy for fans worldwide. We work with international artists, event organizers, sports teams and brands who care about creating unique & memorable...
-
Application Support Specialist
3 months ago
Montréal, Canada MNP Full timeInspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact to our client focused teams as an Applicant Support Specialist (Bilingual). This diverse team of specialists work as trusted advisors to support and utilize...