Customer Care Representative
3 weeks ago
Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.
At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch the lives of 30 million Canadians every month
Are you up for the challenge and the fun? If so, consider the following opportunity
We’re looking for passionate Customer Care Associates to join our Customer Contact Centre and are eager to grow their career with Canada’s only live broadcast retailer - Today’s Shopping Choice (TSC). Today's Shopping Choice (TSC - part of Rogers Sports and Media ) is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers.
This is a full-time position that provides a superior customer experience by supporting and resolving customer inquiries related to their purchases.
**We are currently recruiting for our Mississauga location. The role is temporarily work-from-home**
***
**You are**:
- Empathetic: You are someone who is able to show understanding and relate to the customer
- Outgoing: You are someone who is friendly and approachable
- Patient: You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner
- Passionate: You are someone who loves providing the best customer experience.
- Customer Champion: You are passionate about providing world class customer service and sales solutions
**You get to**:
- Promote and recommend the latest TSC (Today’s Shopping Choice) products to customers
- Receive inbound calls and provide the best experience to our customers
- Take ownership to resolve customer issues from the beginning to end
- Work with a supportive and dynamic leadership team that will encourage your growth and development
**You must have**:
- Availability to work on a flexible schedule including days, evenings, weekends, and select statutory holidays to meet customer demand
- Expert communication and listening skills
- A willingness to be open to feedback and coaching
- An ability to remain calm and polite when working under pressure
In order to set you up for success, there will be a mandatory training starting on September 25, 2023.
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Dr (096), Mississauga, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 294653
Posting Notes: Rogers Sports & Media
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