Customer Care Representative

3 weeks ago


Mississauga, Canada Rogers Communications Full time

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch the lives of 30 million Canadians every month

Are you up for the challenge and the fun? If so, consider the following opportunity

We’re looking for passionate Customer Care Associates to join our Customer Contact Centre and are eager to grow their career with Canada’s only live broadcast retailer - Today’s Shopping Choice (TSC). Today's Shopping Choice (TSC - part of Rogers Sports and Media ) is a leading interactive, multi-channel retailer, offering a vast assortment of exclusive products and top brand names to its customers.
This is a full-time position that provides a superior customer experience by supporting and resolving customer inquiries related to their purchases.

**We are currently recruiting for our Mississauga location. The role is temporarily work-from-home**

***
**You are**:

- Empathetic: You are someone who is able to show understanding and relate to the customer
- Outgoing: You are someone who is friendly and approachable
- Patient: You are someone who regardless of the situation can support the customer in a tactful, meaningful and effective manner
- Passionate: You are someone who loves providing the best customer experience.
- Customer Champion: You are passionate about providing world class customer service and sales solutions

**You get to**:

- Promote and recommend the latest TSC (Today’s Shopping Choice) products to customers
- Receive inbound calls and provide the best experience to our customers
- Take ownership to resolve customer issues from the beginning to end
- Work with a supportive and dynamic leadership team that will encourage your growth and development

**You must have**:

- Availability to work on a flexible schedule including days, evenings, weekends, and select statutory holidays to meet customer demand
- Expert communication and listening skills
- A willingness to be open to feedback and coaching
- An ability to remain calm and polite when working under pressure

In order to set you up for success, there will be a mandatory training starting on September 25, 2023.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 59 Ambassador Dr (096), Mississauga, ON
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 294653

Posting Notes: Rogers Sports & Media



  • Mississauga, Canada Nightingale Corp Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services. **Duties**: - Assist customers with product...


  • Mississauga, Canada DAVID YOUNGSON AND ASSOCIATES Full time

    *THIS POSITION IS CURRENTLY FULLY REMOTE EXCEPT FOR GIFT SHOWS* David Youngson and Associates is a business-to-business market leader in the Gifts, Home Décor, and Fashion accessories industry. For over 40 years, we have been connecting gift manufacturers from all over the world with Canadian retailers. Currently, we have a customer base of more than 10000...


  • Mississauga, Canada Givaudan Full time

    Step into our world of creativity and joy! Customer Care Representative - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....


  • Mississauga, Canada Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada. At Modern/Venus Beauty, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive...


  • Mississauga, ON, Canada Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada. At Modern/Venus Beauty, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive...


  • Mississauga, Canada Chief Medical Supplies Ltd. (Calgary) Full time

    **Duties**: - Provide exceptional customer service by answering incoming calls, responding to customer inquiries, and resolving customer issues in a professional and timely manner. - Maintain accurate and detailed records of customer interactions and transactions. - Assist customers with product information, pricing, and availability. - Process orders,...


  • Mississauga, Canada TAMM Recruiters Full time

    **Job Title**: Customer Service Representative **About the Company**: Logistics and Transportation company is looking for a Customer Service Representative To provide effective and efficient customer service to all internal and external customers. **Type**: Permanent, Full-Time **Responsibilities**: - Develop an understanding of customers’ needs and...


  • Mississauga, Canada Wasteco Full time

    Wasteco is a leading high impact Canadian owned company with strong entrepreneurial roots that is committed to providing solid waste and recycling solutions for industrial, commercial and institutional (ICI) customers coast-to-coast in Canada. You have waste, we have solutions. We work with you to find the best solutions for your needs using the latest...


  • Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Mississauga, Canada Ivex Canada Inc Full time

    **RESPONSIBILITIES**: The Customer Service Representative is responsible for ensuring the accuracy of the customer's needs and satisfaction, from the entry of the order to the delivery. **DETAILED TASKS (not limited to)**: - Ensure excellence to our customers; - Receive orders and open customer files; - Customer support; - Track orders with customers and...


  • Mississauga, Canada WeServe Marketing inc. Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Weserve Marketing Inc is one of Toronto’s leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable...


  • Mississauga, Canada OIC Foods Full time

    **Job description**: OicFoods (Ontario Impex of Canada Inc.) is a Canadian owned vegetarian ethnic foods solution company based in Mississauga, Ontario. OicFoods main business activities include ethnic food distribution, manufacturing, co-packing, importing and exporting. OicFoods has made a name in food distribution by working with some of the best global...


  • Mississauga, Canada Barnes & Aidi Full time

    **THIS IS NOT A REMOTE POSITION. THIS POST IS FOR APPLICANTS PRIMARILY BASED IN MISSISSAUGA** F U L L T I M E P O S I T I O N S We are a busy office looking for representatives IMMEDIATELY. Positions will commence immediately and we are conducting interviews right away Company Established in 2018 and growing across Canada. Our specialization is customer...


  • Mississauga, Canada Hoist Manufacturing Company Full time

    **Job Description - Customer Service Representative** **Reports to**:Customer Service Supervisor **Responsibilities**: - Accurately and efficiently process and prioritize customer orders. - Provide accurate quotes in a timely manner. - Achieve quality service by assessing and responding to customer needs, using sound judgment and flexibility when...


  • Mississauga, Canada Gus* Design Group Full time

    Gus* Design Group Inc. is seeking a full time Customer Service Support Representative for their Mississauga office. The Customer Service Support Representative works closely with the sales, customer service, accounting, design and marketing teams at Gus* Design Group helping out with a variety of tasks and projects that ultimately help to support the...


  • Mississauga, Canada Barnes & Aidi Full time

    **THIS IS NOT A REMOTE POSITION. WE ARE NOT ACCEPTING ANY APPLICANTS FROM OVERSEAS. THIS POST IS FOR APPLICANTS PRIMARILY BASED IN MISSISSAUGA** F U L L T I M E P O S I T I O N S We are a busy office looking for representatives IMMEDIATELY. Positions will commence within 1 week and we are conducting interviews right away Company - Established in 2018 and...


  • Mississauga, Canada Sonova Full time

    Who we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...


  • Mississauga, Canada Desco Plumbing and Heating Supply Full time

    _Come be a part of Desco, recognized as one of Canada's Best Managed Companies for the twelfth consecutive year - earning us the ultimate honor of Platinum Club member status._ - As a plumbing and HVAC distributor - wholesaler owned by the Deschenes Group Inc., Desco is currently comprised of 18 locations and 4 showrooms with markets across Ontario._ - We...


  • Mississauga, Canada Desco Plumbing and Heating Supply Full time

    _Come be a part of Desco, recognized as one of Canada's Best Managed Companies for the twelfth consecutive year - earning us the ultimate honor of Platinum Club member status._ - As a plumbing and HVAC distributor - wholesaler owned by the Deschenes Group Inc., Desco is currently comprised of 18 locations and 4 showrooms with markets across Ontario._ - We...


  • Mississauga, Canada Excelitas Technologies Full time

    We are presently seeking a passionate Customer Service Representative who will be responsible for working with the customer service team to oversee the processing and fulfilment of customer orders, respond to customer inquires and requests and support electronic and telephone communication effectively. **Main Responsibilities**: - Review and accept...