Customer Care Representative

2 months ago


Mississauga, Canada Nightingale Corp Full time

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

**Duties**:

- Assist customers with product information, order placement, and order tracking
- Resolve customer complaints or issues in a timely and professional manner
- Upsell additional products or services to customers when appropriate
- Provide technical support and troubleshooting assistance to customers
- Perform data entry tasks to update customer records and maintain accurate information
- Collaborate with other team members to improve customer support processes

**Skills**:

- Excellent communication skills in English. Ability to speak French is an asset
- Strong customer service skills with the ability to empathize and provide solutions
- Proficient in data entry and computer skills
- Ability to analyze customer needs and recommend appropriate products or services
- Sales experience is a plus
- Knowledge of phone etiquette and professional communication

We offer competitive compensation, including benefits such as health insurance, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required. Additional duties may be assigned as needed.

**Job Types**: Full-time, Permanent

Pay: $33,547.09-$64,801.33 per year

**Benefits**:

- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person


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