24-hour Services Shelter Worker, Women’s 24-hour

3 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL**

**Job Title**: 24-Hour Services Shelter Worker, Women’s 24-Hour Drop-In
**Position Type**: Bargaining Unit, Full-Time, Contract (6 months)
**Number of Positions: 5**_ _
**Rate**: $26.52 per hour
**Vacation**:7% Vacation Pay
**Hours**:37.5 hours per week
**Position #1**:Sunday-Thursday or Tuesday-Saturday, 3:30pm - 11:30pm***
**Position #2**:Sunday-Thursday or Tuesday-Saturday, 7:30am-3:30pm
**Position #3**: Sunday-Thursday or Tuesday-Saturday, 4:00pm-12:00am
**Position #4**:Sunday-Thursday or Tuesday-Saturday, 12:00am-8:00am
**Position #5**:Week 1 - Monday, Tuesday, Wednesday, and Saturday
Week 2 - Sunday, Thursday, Friday, 7:30pm/8:00pm-7:30am
**Supervisor**:Senior Manager, Women’s 24-Hour Drop-In
**Posting Date**: May 23, 2023
**Application Deadline**: June 2, 2023_ _
**Location**: 67 Adelaide Street East, Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness.
We are** **committed to ending chronic homelessness. This is an ambitious and bold goal but we believe, achievable.

The **Women’s 24-Hour Drop-In** is a low barrier, trans-inclusive and welcoming space for women to come and meet service
providers, peer support workers and other women with similar lived experience. Services will address basic needs for food
and sleep; personal needs for showers and laundry; social and recreation needs for sharing fun activities with other
women; health needs such as primary care, addictions treatment and counselling; allied services such as income, legal
problems, housing, and safety. The provision of formal and informal programming, advocacy, informal counseling and
support, information and referral are also an integral part of this service.

The Women’s Drop-In service approach is based on principles of harm reduction, recovery, low barrier service, trauma
informed, anti-oppression and welcoming and inclusive service delivery.

**Does this sound like work you want to be a part of?**
We offer a (high-energy/learning/caring/supportive/collaborative) environment, an opportunity to join a diverse
team of caring professionals and a chance to make a difference. With over 60 programs and services and more than
21 sites, there are lots of opportunities to grow your career with us. Many members of the management team
started in relief and front-line roles.

**What You Will Do (Position Summary)**
- Process client intakes, transfers, and support clients with daily needs
- Record client notes, intake forms, and discharge plans in accordance with Toronto Drop-in/Respite services

Standards and FVC’s policies and procedures.
- Serving meals; light house-keeping duties; light cooking duties
- Implementing programming for service users
- Distribution of harm reduction kits
- Perform safety checks and building rounds.
- Responsible for resolving client’s complaints when appropriate, including timely follow up.
- Provide appropriate referrals, information, and advocacy to other support services to assist clients to meet

the goals outlined in their case plans.
- Use emergency building systems and follow fire procedures.
- Lead and support external agency staff while they are onsite delivering support services to clients.
- Communicate and demonstrate appropriate professional boundaries with clients, staff, and community

partners and abide by all the Fred Victor Centre’s policies and procedures e.g., Anti-Harassment and
Discrimination and the Staff Code of Conduct
- Work in accordance with the Ontario Occupational Health and Safety Act
- Identify, intervene, and effectively deal with crisis and conflict situations.
- Deal with emergency situations as they arise.
- Perform administrative tasks such as communications, reports, information management of service

statistics and client information as required.
- Participate in regular meetings and evaluations with Program Manager/Senior Manager
- Observe work related requirements such as punctuality, attending staff meetings, meeting deadlines, and

working with or without direct support.
- Attend regular staff meetings.
- Other duties as required.

**What You Bring to the Team (Qualifications)**
- Educational background in social services or human services including continuing education aimed at deepening

practice in working with vulnerable individuals.
- Knowledge and prior work experience in the supportive housing and homelessness sector and understanding of

the issues facing marginalized women living with impacts of poverty, mental illness, and addiction issues.
- Knowledge of community-based resources and services, and experience of supporting individuals to navigate

the service system across multiple sectors such as housing, legal, income support, health, and settlement.
- Commitment to community development practices, including understanding

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