Credit and Collections Specialist- Bilingual

3 weeks ago


Québec, Canada SolidCAD Full time

Who we are?

Our mission is to provide and deliver technology solutions which improve our clients' processes, workflow and profitability.
Position Summary
Credit and Risk Management
- Credit Risk Analysis of new customer accounts, existing customer accounts, with frequent credit reviews for existing customers.

Deduction & Dispute Management
- Deduction Management Process, SAP deduction/dispute reason codes, deduction investigation, partial payments.

Collection Practices
- Implement Standard collection and escalation practices, dunning letters, customer holds, repayment plans.
- Assigning Customers to Legal & Special Collection Status
- Decisioning on when an account moves into legal & special collections status, AR write off, follow up on accounts in legal & special collections status, potential re-instating an account from legal & special collections.

In this role, you will...
- Analyze and with overall responsibility for a receivable portfolio.
- Independently plan, analyze, and carry out collection of past due accounts.
- Conduct timely research, analysis and decision making for resolution of deductions and disputed items, short/over-payments.
- Reconcile accounts in timely manner, analysis of transactions and initiate credits and adjustments to accounts, as well as accurate clearing of corresponding credits and debits.
- Identify and resolve order-to-cash root cause issues that impede invoicing, collections, and deduction resolution. Includes initiating and driving cross functional resolutions.
- Review orders on credit hold and personally take appropriate action to ensure delivery dates met.
- Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations.
- Active participation with driving results to meet individual, team, and department objectives.
- Ongoing process improvement focus, making recommendations and participating and or leading implementations to improve department efficiency.
- Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers.
- Keep management apprised of unusual or non-standard issues and escalate when appropriate.

About you...
- Experience within Accounts Receivable (+five years)
- French and English Language Skills
- Credit Risk and Financial Statement Analysis experience
- Conflict resolution skills
- Ability to present or instigate dialogue and run with feedback
- SAP experienced is valued

Why choose us?

We are an Autodesk Authorized Training Center, employing the largest team of industry technology experts in Canada. In 2015, SolidCAD and Cansel, another major Autodesk reseller in Canada, joined forces. Together, we provide the highest level of service, expert support and customized offerings to ensure customer satisfaction.
For over 50 years, Cansel’s national team of professionals combine software, hardware and services to provide tailored solutions to improve your workflow, from field to finish.
Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees. All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.



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