Stakeholder Affairs Coordinator

6 months ago

Ottawa, Canada CCTS-CPRST Full time

**Stakeholder Affairs Coordinator**

**Job Type**: Permanent, full-time, with benefits

**Salary**: Starting at $55,000 to $65,000 per year - excellent benefits

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a supportive workplace that is emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

**Your Role**:
As the Stakeholder Affairs Coordinator, you are responsible for enhancing stakeholder engagement and supporting ongoing initiatives and projects related to Stakeholder Affairs. This role involves a significant amount of administrative coordination, ensuring smooth communication and efficient processes. You will also provide exceptional customer service to both new and current Participating Service Providers (PSPs)

**Your Responsibilities**:

- Facilitate the PSP sign-up process, ensuring new PSPs are properly onboarded and supported in their complaint handling work to maintain compliance. Respond to general questions from various stakeholders.
- Assist in outreach and engagement activities, including coordinating meetings with the CRTC and ombuds organizations.
- Plan and support the delivery of stakeholder consultations and webinars, create, and analyze post-consultation surveys.
- Support the Director with various initiatives, such as the development of partnership agreements and organizing conference travel for members of senior management.
- Collaborate with other CCTS teams in the delivery of regular CCTS publications, such as the info bulletins and annual reports.
- Provide administrative support to the Manager, Communication as required, including scheduling meetings and outreach to consumer advocacy and accessibility groups.
- Contribute to other projects and initiatives as required, with focus on ensuring administrative efficiency and incorporating stakeholder perspectives.
- You have a **minimum of 3 years’ experience** in a stakeholder relations role in a complex and dynamic environment.
- You have **a bachelor’s degree in communications or political science or related field**, or an equivalent combination of education and experience.
- You have proven experience in **managing and monitoring stakeholder engagement** activities, serving as a primary point of contact for stakeholders.
- You have a good understanding of **project management, planning and process improvement.**:

- You have experience in supporting or facilitating small group discussions or consultations.
- You have proficiency in producing communications materials using programs such as **Word** and **PowerPoint** and have a strong general understanding in **Microsoft Office**, including **Excel** and **Outlook**. Experience with MailChimp and SurveyMonkey is a plus.
- You have an understanding of the telecommunications and/or television industries that would be an asset, but it is not necessary for success in this role.
- You are **fluent in English and French**, with excellent written and oral communications skills, and are able to convey complex information clearly, and in a diplomatic and unbiased manner.
- Manages multiple priorities with deadlines with a strong attention to detail.
- Is highly organized and excels in administrative coordination tasks, ensuring efficiency and accuracy in all responsibilities.
- Communicates effectively to foster and build relationships with stakeholders at all levels, both internally and with the public.
- Works independently, solves problems and take initiative to involve others as appropriate.
- Uses good judgement in decision-making and acts with the highest degree of ethics and integrity.
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- **Coordonnateur, affaires des intervenants**

**Poste**: Coordonnateur, affaires des intervenants

**Type d’emploi**: poste permanent à temps plein, avec avantages sociaux

**Fourchette salariale**: Salaire initial de 55,000$ - 65,000$ - et excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner

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