Stakeholder Affairs Coordinator

6 months ago

Ottawa, Canada CCTS-CPRST Full time

**Stakeholder Affairs Coordinator**

**Job Type**: Permanent, full-time, with benefits

**Salary**: Starting at $55,000 to $60,000 per year - excellent benefits

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

**Your Role**:
As the Stakeholder Affairs Coordinator, you are responsible for working on elements of the stakeholder engagement & public awareness plans and for providing ongoing support to initiatives and projects related to Stakeholder Affairs, as well as providing excellent customer service to new and current PSPs (Participating Service Providers)

**Your Responsibilities**:

- Support the PSP sign-up process by ensuring new PSPs have a positive first impression and a strong and amicable relationship to build on moving forward, and responding to general questions from different stakeholders
- Assist in outreach and engagement activities on a regular basis, such as meetings with the CRTC
- Plan and support the delivery of stakeholder consultations and webinars, create and analyze post-consultation survey
- Support the Director with various initiatives, such as the development of partnership agreements and organizing conference travel for members of senior management
- Work closely with other CCTS teams in the delivery of regular CCTS publications, such as the info bulletins and annual reports
- Provide support to the Manager, Communication as required, such as scheduling meetings and outreach to participants
- Support other projects and initiatives, as required
- You have a **minimum of 3 years’ experience** in a stakeholder relations role in a complex and dynamic environment.
- You have **a Bachelor’s degree in communications or political science or related field**, or an equivalent combination of education and experience
- You have proven experience in **managing and monitoring Stakeholder Engagement** as a first point of contact
- You have a good understanding of **project management, planning and process improvement**:

- You have supported or facilitated small group discussions or consultation processes
- You can produce communications materials using programs such as **Word** and **PowerPoint**, and have a strong general understanding in **MS Office**,
- including **Excel** and **Outlook**. If you also happen to have experience with MailChimp and SurveyMonkey that would be great
- You have an understanding of the telecommunications and/or television industries that would be an asset, but it is not necessary for success in this role
- You are **fluent in English and French**, with excellent written and oral communications skills, and are able to convey complex information clearly, and in a diplomatic and unbiased manner
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- **Coordonnateur, affaires des intervenants**

**Poste**: Coordonnateur, affaires des intervenants

**Type d’emploi**: poste permanent à temps plein, avec avantages sociaux

**Fourchette salariale**: Salaire initial de 55,000$ - $60,000 - et excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. La CPRST offre un service gratuit et impartial aux Canadiens.

La CPRST représente un organisme de professionnels impartiaux, justes et très dévoués, qui comprennent les besoins des parties en litige, et qui enquêtent et travaillent avec diligence pour trouver des solutions qui reflètent et respectent les besoins des deux parties.

**La culture de la CPRST**:
Située dans la belle capitale de notre pays, la CPRST est un organisme dynamique et en pleine croissance qui accorde une grande importance à ses employés. À la CPRST, nous favorisons un milieu de travail positif, qu

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