Retail Store Manager

3 weeks ago

Toronto, Canada Bath & Body Works Full time

**Description**

**Career Development | Fun Stores | Free Product | 40% Discount**

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Store Manager you will enjoy the opportunity to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth.

**Responsibilities**
- Attract, hire, develop, inspire and retain top talent including the store leadership team
- Teach, coach, and train to improve the success and selling potential of all associates
- Effectively and fairly lead and drive high-performance of all associates.
- Set and reinforce clear and concise expectations, performance, results and accountability with all associates
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
- Implement and sustain magazine direction to optimize business and bring the product story to life
- Lead consistent focus on delivering emotionally engaging customer experiences
- Implement company selling strategies
- Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
- Maintain policies and procedures
- Incorporate asset protection and safety messages into daily operations

**Qualifications**
- Proven experience in providing an exceptional customer experience preferably in retail environment.
- 2+ years of proven experience managing teams in a customer-focused/selling environment with a proven track record of driving success
- Passion for attracting, developing, and retaining diverse and dynamic teams

**Education**
- High School Diploma or GED Certificate

**Core Competencies**
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results

**Benefits**

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

- 40% merchandise discount and free product that encourages you to come back to your senses
- Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
- No-cost mental health and wellbeing support for all associates.
- Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates.
- Retirement Savings Program with company match for full-time associates.
- Tuition Assistance Program for full-time associates.
- Opportunity for paid time off and additional family benefits including maternity and parental leave.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

Application window will close when all role(s) are filled.

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