Business Manager

7 months ago

Whitby, Canada Thermo Fisher Scientific Full time

The Business Manager develops and manages the business relationship with commercial clients, through understanding the client’s organization and business needs, in order to maximize client service and satisfaction in the overall best interest of Patheon. The Business Manager is technically proficient with respect to client and business requirements and identifies solutions aligned with these requirements. The Business Manager builds a strong foundational business relationship with (key) business accounts to generate business growth through identifying and developing business opportunities, partnering with Sales, and the successful completion of Technology Transfers. The Business Manager serves as the liaison between Pharmaceutical Development Services (PDS) and Drug Product Services (DPS) management to oversee the introduction of new products from the PDS pipeline.

The scope of the position covers three major areas:

- Client Experience and Relationship Management
- Growth
- Technical Excellence

This is done with collaboration with others in the organization, including (depending on the site) Senior Business Manager, Business Management leadership, Business Development teams and/or Strategic Accounts and is active in supporting negotiations and network projects.

**Essential Functions**:
Client Experience and Relationship Management:

- Acts as the internal client advocate and leader of the business at the site, balancing and driving both the client’s and Patheon's requirements and priorities.
- Develops and manages the business relationship with existing accounts, through understanding the client’s organization and business needs in addition to understanding the Patheon network perspective related to the client's business to ensure overall approach is client versus site centric.
- Identifies the decision structure related to product supply and third-party manufacturing and develops an understanding for execution and implementation of supply agreements while ensuring the business framework (forecasts, order horizon, communications, etc.) is optimized.
- Ensures that expected service levels are being provided and that required planning and technical information is being exchanged appropriately between organizations, through the coordination of information flow, with regard to client’s requirements.
- Leads’ engagement of the Voice of Customer (VOC) program and/or other client service measurements, develops action plans and manages escalation process.
- Ensures resolution of significant issues with the client through coordination and collaboration of internal functional resources to identify, propose and carry out an efficient plan to settle the issue, while protecting Patheon interests and image.
- Facilitates regular and ad hoc teleconferences and Business Review meetings.
- Ensures client and Patheon are operating in compliance with MSA (Manufacturing Supply Agreement).

Quotations and Supply Agreements:

- Understands quotations process.
- Prepares and submits commercial services proposals to customers.
- Represents DPS site interests in negotiations of technology transfer and manufacturing supply agreements.
- Coordinates the generation of quality agreements and assesses their commercial impact.
- Completes commercial assessments and generates and negotiates quotations for technical changes and in response to customer requests for additional services.

New Business Development:

- Leverages relationship with existing customers to find opportunities.
- Partners with Sales to identify, assess and implement new business opportunities related to existing clients.
- Facilitates effective internal communication of new project requirements, organizes and manages customer site visits, and promotes Patheon and site capabilities.

Technical Excellence:

- Oversees’ technology transfer projects, in collaboration with TTPM, to ensure 100% on-time launches.
- Participates in Technology Transfer project team responsible for commercial aspects of the business.
- Works closely with project managers to assume control of tech transfer projects upon validation.
- Assesses ongoing business and provides technical solutions to the client to address process robustness or business challenges.
- Contributes to the identification and implementation of new initiatives with tools within Lean and Six Sigma, Operational Excellence methods.
- Participates in projects including representing Business Management as a member of process improvement and capital project teams.
- Assumes ownership of site projects relating to the customer (e.g., purchasing or pricing initiatives, task forces) and follows through to completion.

Financial and Forecast Management:

- Ensures client’s forecasts are represented accurately in S&OP process and are posted into 3-year planning model.
- Assists in development of annual commercial revenue budget.
- Seeks to understand changes, risks, and opportunities to demand forecasts by exploring ma

  • Business Management Consultant

    7 months ago

    Whitby, Canada RPASS INC Full time

    Education: Bachelor's degree - Experience: 3 years to less than 5 years **Tasks**: - Analyze and provide advice on the managerial methods and organization of an establishment - Conduct research to determine efficiency and effectiveness of managerial policies and programs - Propose improvements to methods, systems and procedures - Conduct quality audits and...

  • Business Development Manager

    7 months ago

    Whitby, Canada 360insights Full time

    **Base salary CAD $42,500 - CAD $50,000** **USD $39,000 - USD $47,000** Plus competitive variable compensation plan, equity & benefits - _Pay transparency_ - Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does...

  • Business Development Manager

    4 months ago

    Whitby, Canada 360insights Full time

    **Base salary USD $45,000- 50,000**CAD $45,000 - $52,500** *** Plus competitive variable compensation plan, equity & benefits - _Pay transparency_ - Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect...

  • Business Development Manager

    7 months ago

    Whitby, Canada 360insights Full time

    **Base salary CAD $55,000** *** Plus competitive variable compensation plan, equity & benefits - _Pay transparency_ - Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the...

  • Electronic Business

    7 months ago

    Whitby, Canada DOLPHIN DUCTCLEANING INC Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Tasks**: - Develop promotional materials - Market business services - Plan and control budget and expenditures - Direct and evaluate establishments and departments that develop and implement communication strategies and information programs - Establish distribution networks for products...

  • Outside Sales/business Development Manager

    6 months ago

    Whitby, Canada Paramount Pallet Full time

    Paramount Pallets are looking for a new Hunter/Sales Leader or "Business Development Manager" (BDM). The primary function of this role requires an experienced hunter, sales leader to generate new business and manage accounts throughout the GTA region. As a key member of the Sales Team, the BDM is responsible for development and performance of all sales...

  • Business Analyst

    9 hours ago

    Whitby, Canada North American Steel Equipment Inc. Full time

    **BUSINESS ANALYST** **REPORTS TO: President and VP of Operations** **COMPANY BACKGROUND**: North American Steel is a leading manufacturer of engineered storage systems with offices and manufacturing facilities located across Canada. **SCOPE OF ROLE**: The Business Analyst is responsible for improving the efficiencies within standard operating procedures...

  • Bookkeeper

    2 months ago

    Whitby, Canada SourcePoint Business Group Full time

    **POSITION OVERVIEW** We are looking for a bright and enthusiastic bookkeeper to join our growing team. You will be the primary contact for your diverse book of small business clients. Every day will present new challenges as you care for your clients and work with our team to provide full-cycle accounting services. Our clients will look to you to: - Run...

  • Business Analyst

    7 months ago

    Whitby, Canada Deighton Associates Ltd. Full time

    **Introduction**: While being one of the companies leading the way in the development and implementation of asset management software worldwide, Deighton also provides career diversity in combination with challenging growth opportunities. Our core values include people first, collaborative, and respectful corporate culture, customer commitment, partnering...

  • Business Development Professional

    4 weeks ago

    Whitby, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Business Development Professional to join our team as a Small Business Advisor.In this role, you will be responsible for managing a portfolio of high-value and complex small business owner relationships, providing exceptional service throughout the customer's journey.You will create strong relationships with...

  • Business Analyst

    6 months ago

    Whitby, Canada Deighton Associates Ltd Full time

    **Introduction** While being one of the companies leading the way in the development and implementation of asset management software worldwide, Deighton also provides career diversity in combination with challenging growth opportunities. Our core values include people first, collaborative, and respectful corporate culture, customer commitment, partnering...

  • Electronic Business

    6 months ago

    Whitby, Canada DOLPHIN DUCT CLEANING INC Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Develop promotional materials - Market business services - Plan and control budget and expenditures - Direct and evaluate establishments and departments that develop and implement communication strategies and information programs - Plan, direct and evaluate the activities of firms and...

  • Business Advisor

    4 weeks ago

    Whitby, Canada Scotiabank Full time

    As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:Manage an assigned portfolio of high value and/or complex small business owner relationships to achieve retention and other negotiated goals while meeting Scotiabank’s Service Standard.Creating a strong presence...

  • Business Analyst

    3 days ago

    Whitby, Canada Deighton Associates Ltd Full time

    **Introduction** As one of the leaders in the development and implementation of asset management software, Deighton offers an exciting combination of challenging opportunities and career diversity; where customer satisfaction is a fundamental value and where you can realize your personal and professional goals. Explore Deighton's opportunities, whether...

  • Business Advisor

    4 weeks ago

    Whitby, Canada Scotiabank Full time

    Title: Small Business Advisor - Whitby, ON (HWY #12 & Taunton Rd Branch)Requisition ID: 211625Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleWhat you’ll be doing…Manage an assigned portfolio of high value and/or complex small business owner relationships to achieve retention and other...

  • Business Development Coordinator

    6 months ago

    Whitby, Canada Whitby Mazda Full time

    **Overview**: The Whitby Mazda Service Team is seeking a highly motivated and dedicated Business Development Coordinator (BDC) to join our team. Reporting to the Service Manager, the position works attentively in acquiring and booking appointments, answering incoming and completing outgoing calls. The position shall entail assisting the Service Advisors in...

  • Small Business Enterprise Specialist

    4 weeks ago

    Whitby, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled Small Business Enterprise Specialist to join our team in Whitby, Ontario.Key Responsibilities:Manage a portfolio of high-value small business relationships to achieve retention and negotiated goals while meeting Scotiabank's Service Standard.Create strong local business community presence by developing...

  • Strategic Business Growth Specialist

    4 weeks ago

    Whitby, Canada Scotiabank Full time

    About Scotiabank:As a forward-thinking company, Scotiabank offers the opportunity to collaborate with other business lines within the bank and make a difference in our communities.$83,000 - $115,000 per yearJob Description:We are seeking a highly skilled Business Advisor to provide exceptional service throughout the customer's journey by managing an assigned...

  • Merchant Solutions Business Development Specialist

    2 months ago

    Whitby, Canada TD Bank Full time

    **Work Location**: Whitby, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: $60,000 - $60,000 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD Merchant Solutions (TDMS) is a unique business within Business Banking at the...

  • Outside Sales Representative

    7 months ago

    Whitby, Canada Paramount Pallet Full time

    Paramount Pallets are looking for a new Outside Sales Representative! The primary function of this role requires an experienced hunter to generate new business and manage accounts throughout the GTA region. As a key member of the Sales Team, the Outside Sales Rep is responsible for development and performance of all sales activities and leadership towards...