Customer Service and Order Desk Processing Associate
1 month ago
**About us**:
WPCI specializes in smart phone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business land-line and Internet Solutions, and GPS services for personnel, vehicle and asset tracking.
**About the position**:
We are currently seeking a C**ustomer Service and Order Processing Associate** to join our growing team to drive both individual and company success, to process orders for corporate clients. This role requires excellent attention to detail, a sense of urgency, the ability to manage multiple streams of information and projects, working in a high-volume environment with strong communication skills. Get more out of a career at Wireless Personal Communications by joining the team today
**Responsibilities**:
- Provide quality and efficient customer service to all customers
- Verify and execute order changes and cancellations received from customers
- Responsible to process corporate accounts F to ROI approved pricing
- Investigate and resolve issues concerning sales discrepancies including pricing or credit notes
- Follow up on outstanding customer requests
- Collaborate with Account Executives to respond to their day-to-day requests.
- Reviews, understands and able to maintain knowledge of company and market promotional elements
- Responds to all clients in a timely manner and in accordance to their service kevel agreement.
- Resolve client problems at early stages by anticipating potential issues before they occur and being resourceful
- Perform all other duties as assigned such as tracking and reporting
- This role will have access to sensitive areas of the company and to sensitive and confidential information. As such, this individual must be trustworthy and maintain a signed certificate of confidentiality on file.
- This role will report directly to Corporate Client Support Team Leader.
**Requirements**:
- College Diploma preferred with 2 years of customer service experience in a high call volume atmosphere is strongly preferred.
- Must be highly organized and detail oriented
- Expert on the Microsoft Office suite, especially Office and Excel, proficient in 10 key, keyboarding and typing skills a must.
- Outgoing with excellent interpersonal skills and communication skills including outstanding telephone presence.
- Proactive, problem solve and ability to manage ambiguous situations and provide a solution for the client
- Self-motivated, accountable approach combined with a strong sense of teamwork.
- Manage client relationships
- Flexible work hours as overtime is required on a sporadic basis
**What we Offer**:
- Health, Dental, and Vision,
**Salary**: $40,500.00-$42,500.00 per year
**Benefits**:
- Dental care
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Customer service: 2 years (required)
Application deadline: 2023-03-07
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