Customer Service

6 months ago


North York, Canada WPCI Full time

**About us**:
WPCI specializes in smart phone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business land-line and Internet Solutions, and GPS services for personnel, vehicle and asset tracking.

**About the position**:
We are currently seeking a Customer Service / Order Fulfillment Associate to join our growing team to drive both individual and company success, to process orders for corporate clients. This role requires excellent attention to detail, a sense of urgency, the ability to manage multiple streams of information and projects, working in a high-volume environment with strong communication skills. Get more out of a career at Wireless Personal Communications by joining the team today

**Responsibilities**:

- Provide quality and efficient customer service to all customers
- Verify and execute order changes and cancellations received from customers
- Responsible to process corporate accounts F to ROI approved pricing
- Investigate and resolve issues concerning sales discrepancies including pricing or credit notes
- Follow up on outstanding customer requests
- Collaborate with Account Executives to respond to their day-to-day requests.
- Reviews, understands and able to maintain knowledge of company and market promotional elements
- Responds to all clients in a timely manner and in accordance to their service kevel agreement.
- Resolve client problems at early stages by anticipating potential issues before they occur and being resourceful
- Perform all other duties as assigned such as tracking and reporting
- This role will have access to sensitive areas of the company and to sensitive and confidential information. As such, this individual must be trustworthy and maintain a signed certificate of confidentiality on file.
- This role will report directly to Corporate Client Support Team Leader.

**Requirements**:

- College Diploma preferred with 2 years of customer service experience in a high call volume atmosphere is strongly preferred.
- Must be highly organized and detail oriented
- Expert on the Microsoft Office suite, especially Office and Excel, proficient in 10 key, keyboarding and typing skills a must.
- Outgoing with excellent interpersonal skills and communication skills including outstanding telephone presence.
- Proactive, problem solve and ability to manage ambiguous situations and provide a solution for the client
- Self-motivated, accountable approach combined with a strong sense of teamwork.
- Manage client relationships
- Flexible work hours as overtime is required on a sporadic basis

**What we Offer**: Health, Dental, and Vision,

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$42,500.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 2 years (required)
- Customer service: 2 years (required)

Ability to Commute:

- North York, ON M6A 1P7 (required)

Ability to Relocate:

- North York, ON M6A 1P7: Relocate before starting work (required)

Work Location: In person


  • Customer Service

    6 months ago


    North York, Canada Donato Salon + Spa Full time

    Donato Salon + Spa Yorkdale Location is looking for you to join our team! This position entails: Cash handling Booking appointments Amazing customer service Retail sales Goals Cleaning and stocking Computer skills **Job Types**: Full-time, Part-time Part-time hours: 24 per week **Salary**: From $15.50 per hour Schedule: - 4 hour shift - 8 hour...

  • Customer Service

    6 months ago


    North York, Canada Tim Hortons Full time

    *_**TIM HORTONS - Inside Finch TTC station**_** Able to stand on feet for extended periods of time Greet and serve guests in a polite, friendly and quick manner while adhering to Tim Hortons standards and procedures. Be able to multi-task Experience is a plus **Join our team. Call Leigh today at 416-218-9039** **Job Types**: Full-time,...


  • North York, Canada AllFix Service Group Full time

    Education: No degree, certificate or diploma - Experience: 2 years to less than 3 years **Work setting**: - On-site customer service - In shop - Rural area - Urban area - Various locations - Relocation costs not covered by employer - Willing to relocate **Tasks**: - Conduct voltage, resistance and other tests using electrical test equipment - Plan service...


  • North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...


  • North York, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Supervisor, Customer Service, is responsible for providing in-person customer service at various transit locations/facilities and on transit vehicles; providing customer assistance, including responding to questions, resolving issues, education the public on transit services, distributing...


  • North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...


  • North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...


  • North York, Canada Canadian Down & Feather Company Inc. Full time

    **Customer Service Manager** As the **Customer Service Manager**, you’ll ensure our customers receive the top-notch service Canadian Down & Feather Company is known for. You’ll accomplish this by managing our small (but mighty) Customer Service team, ensuring the department is properly resourced and running smoothy, and helping customers yourself! This...


  • North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...


  • North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...


  • North York, Canada VINYL WINDOW DESIGNS LTD. Full time

    Job Summary: **Duties**: - Assist customers with product inquiries, order placement, and issue resolution - Utilize phone etiquette to ensure positive customer interactions - Perform data entry to update customer information accurately - Upsell products or services to increase revenue - Communicate effectively with customers to ensure their needs are met -...


  • North York, Canada Packaging World Full time

    **Job Overview** **Responsibilities** - Provide accurate information regarding products, services, and policies. - Assist customers in troubleshooting issues and resolving complaints in a professional manner. - Maintain detailed records of customer interactions and transactions through data entry. - Upsell products and services when appropriate to enhance...


  • North York, Canada Sunday Value Full time

    **About us** We are professional, agile, professional, and our goal is to Leverage the digital arena in connecting experts with small and medium size businesses. We seek to provide a competitive advantage against large corporations.. Our work environment includes: - Modern office setting - Food provided '''Job Overview''' We are seeking a highly...


  • North York, Canada Ace Management Group Inc. Full time

    **Customer Service Assistant** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. **Ace Management Group Inc.** is looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below...


  • North York, Canada The fancy induced burger Full time

    **Job Overview** We are seeking a motivated and friendly Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service while handling transactions efficiently. Your ability to communicate effectively and assist customers with their needs will be crucial in creating...


  • North York, Canada The Workforce Full time

    **Job Summary** **Position**: Customer Service Representative **Type**: Part-time, Temporary (Remote) **Contract Duration**: 3 months **Hours**: 20 hours per week **Salary**: $18.00 per hour We are a growing business seeking an experienced, driven **Customer Service Representative** to join our team. This role is ideal for someone passionate about customer...


  • North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...


  • North York, Canada Ace Management Group Inc. Full time

    **Customer Service Assistant** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. **Ace Management Group Inc.** is looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below...


  • North York, Canada Ace Management Group Inc. Full time

    **Customer Service Assistant** Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. **Ace Management Group Inc.** is looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below...