Customer Service

4 weeks ago

North York, Canada WPCI Full time

**About us**:
WPCI specializes in smart phone and tablet solutions, technology consultation for hosted and managed solutions, corporate wireless account management, business land-line and Internet Solutions, and GPS services for personnel, vehicle and asset tracking.

**About the position**:
We are currently seeking a Customer Service / Order Fulfillment Associate to join our growing team to drive both individual and company success, to process orders for corporate clients. This role requires excellent attention to detail, a sense of urgency, the ability to manage multiple streams of information and projects, working in a high-volume environment with strong communication skills. Get more out of a career at Wireless Personal Communications by joining the team today

**Responsibilities**:

- Provide quality and efficient customer service to all customers
- Verify and execute order changes and cancellations received from customers
- Responsible to process corporate accounts F to ROI approved pricing
- Investigate and resolve issues concerning sales discrepancies including pricing or credit notes
- Follow up on outstanding customer requests
- Collaborate with Account Executives to respond to their day-to-day requests.
- Reviews, understands and able to maintain knowledge of company and market promotional elements
- Responds to all clients in a timely manner and in accordance to their service kevel agreement.
- Resolve client problems at early stages by anticipating potential issues before they occur and being resourceful
- Perform all other duties as assigned such as tracking and reporting
- This role will have access to sensitive areas of the company and to sensitive and confidential information. As such, this individual must be trustworthy and maintain a signed certificate of confidentiality on file.
- This role will report directly to Corporate Client Support Team Leader.

**Requirements**:

- College Diploma preferred with 2 years of customer service experience in a high call volume atmosphere is strongly preferred.
- Must be highly organized and detail oriented
- Expert on the Microsoft Office suite, especially Office and Excel, proficient in 10 key, keyboarding and typing skills a must.
- Outgoing with excellent interpersonal skills and communication skills including outstanding telephone presence.
- Proactive, problem solve and ability to manage ambiguous situations and provide a solution for the client
- Self-motivated, accountable approach combined with a strong sense of teamwork.
- Manage client relationships
- Flexible work hours as overtime is required on a sporadic basis

**What we Offer**: Health, Dental, and Vision,

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$42,500.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Call center: 2 years (required)
- Customer service: 2 years (required)

Ability to Commute:

- North York, ON M6A 1P7 (required)

Ability to Relocate:

- North York, ON M6A 1P7: Relocate before starting work (required)

Work Location: In person

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