Order Desk/customer Service Representative
4 months ago
**Order Desk/Customer Service Representative**
Core Responsibilities:
- Provide exceptional customer service to both internal and external clients; providing efficient and effective resolutions to customer enquiries and all order issues
- Validation & immediate processing of customer credits for returned products
- Maintenance of customer information in company database; inputting new and updated information & editing current information when applicable
- Ensure adequate delivery driver staffing levels to support fluctuating delivery requirements and seasonality impacts
- Plan & organize daily delivery logistics for all drivers & couriers
- Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate, timely and complete manner
- Preparation of various inventory reports to senior management
- Ensure timely execution of administrative responsibilities
Education & Experience:
- Minimum of 3 years Order Desk/Customer Service or closely related experience
- Successful completion of high school diploma or equivalent
- Industry knowledge and an understanding of LCBO systems and policies is an asset
Skills/Competencies
- Above average customer service skills including pleasant and professional phone skills, problem resolution, follow through, and attention to detail
- Ability to multi-task and succeed in a fast paced and demanding environment
- Proficiency in MS office software (Outlook, Word, Excel)
**Benefits**:
- Competitive compensation and benefits package
- Entrepreneurial environment committed to employee success
**Benefits**:
- Extended health care
- Dental care
- Life insurance
- Vision care
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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