Order Desk/customer Service Representative

4 months ago


North York, Canada Profile Wine Group Full time

**Order Desk/Customer Service Representative**

Core Responsibilities:

- Provide exceptional customer service to both internal and external clients; providing efficient and effective resolutions to customer enquiries and all order issues
- Validation & immediate processing of customer credits for returned products
- Maintenance of customer information in company database; inputting new and updated information & editing current information when applicable
- Ensure adequate delivery driver staffing levels to support fluctuating delivery requirements and seasonality impacts
- Plan & organize daily delivery logistics for all drivers & couriers
- Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate, timely and complete manner
- Preparation of various inventory reports to senior management
- Ensure timely execution of administrative responsibilities

Education & Experience:

- Minimum of 3 years Order Desk/Customer Service or closely related experience
- Successful completion of high school diploma or equivalent
- Industry knowledge and an understanding of LCBO systems and policies is an asset

Skills/Competencies
- Above average customer service skills including pleasant and professional phone skills, problem resolution, follow through, and attention to detail
- Ability to multi-task and succeed in a fast paced and demanding environment
- Proficiency in MS office software (Outlook, Word, Excel)

**Benefits**:

- Competitive compensation and benefits package
- Entrepreneurial environment committed to employee success

**Benefits**:

- Extended health care
- Dental care
- Life insurance
- Vision care

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


  • Order Desk Clerk

    3 months ago


    North York, Canada GH Renovations Inc. Full time

    **GH Renovations Inc**. is a rapidly growing company in the home renovation space and is looking to add an experience order desk associate. **Responsibilities**: - Responsible for processing, coordinating, and communicating work order form quote to closing - Providing superior customer service by promptly responding to inbound inquiries, questions, and...


  • North York, Canada Muti Kitchen and Bath Inc Full time

    Create and manage item codes - Create and manage Bills of Material. - Process orders in system and acknowledge back to the customer and staff. - Prepare formula blend sheets for production batches - Develop production batches based on the order and Bills of Material - Distribute information to appropriate departments to ensure timely production scheduling. -...


  • North York, Canada Pathway Communications Full time

    Pathway Communications, a leader in Managed IT and Technical Service Desk solutions, is seeking highly competent and experienced English and bilingual Business Desk Representatives to join its growing team in Markham, Ontario, and Montreal. If you want a role which will equip you with the knowledge and skills to take on greater responsibilities and if you...


  • North York, Canada Apotex Inc. Full time

    **About Apotex Inc.** **Job Summary**: Act as a “customer advocate” serving within Domestic Order Desk/Customer Service by demonstrating a good level of knowledge and professionalism with focus on improving the customer experience. Responsible for providing customers with prompt and efficient order processing and inquiry/complaint handling, while...

  • Customer Service

    4 months ago


    North York, Canada Pantos Logistics Canada Inc. Full time

    **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including...


  • North York, Canada Viscor Full time

    Centrally located in Toronto, Canada, Viscor is a division of Leviton Manufacturing's Lighting Business Unit operating in Canada for over 70 years. We are actively seeking a talented Customer Service Representative with manufacturing industry experience We offer a supportive work environment, competitive salary, complete with benefits and opportunities for...


  • North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...


  • North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...


  • North York, Canada Arisoft Inc Full time

    **IT Service Desk Analyst** **Location: Remote for now eventually Hybrid North York** L1 English Technical Support (Voice + Non-Voice) requirement. - Gather the required information necessary in order to best handle customer technical inquiries - Provide detailed documentation in call logging system - Receive and handle customer problem escalations -...


  • North York, Canada Pollard Windows Inc Full time

    **About the Company** - Pollard Windows Inc. is a 100% owned and operated family business located in Burlington, Ontario. A proud Canadian manufacturer that is engaged in the design, development and marketing and selling of both windows and doors in Canada. Today, Pollard operates out of a 300,000 square foot state-of-the-art manufacturing plant and they are...


  • North York, Canada Omni Food Equipment Full time

    We are seeking an experienced **Sales and Customer Service Representative** who will work with the Sales Desk Management Team to provide service to our ever-expanding list of clients across Canada to ensure that their needs are met. This individual will perform a variety of job functions including: - Receiving and welcoming clients at our **500 Norfinch...


  • North York, Canada Alendel Fabrics Ltd. Full time

    **Position Overview**: As a Bilingual Customer Service Representative, you will play a vital role in our team, handling customer inquiries, processing orders, and ensuring effective communication. Proficiency in both English and French is a requirement for this full-time, permanent, in-office position. **Key Responsibilities**: Learn and utilize company...


  • North York, Canada 7 auto collision Full time

    **Job Summary** 7 auto collision is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a fundamental role in the customer service experience. **Responsibilities** **Engage in a positive, professional manner with customers, sales representatives, and team members.** - Greet customers and take the...


  • North York, Canada Raz Design Inc. Full time

    **Position**: Customer Service Representative **Status**: Full time position **Salary**: Commensurate with experience **Benefits**:Include Health, Dental and Life insurance, RRSP Savings Plan, Casual Dress, Free Parking **Responsibilities**: - Generate quotations and sales orders in company’s order entry system - Process sales orders and work with...


  • North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...


  • North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...


  • North York, Canada Fix Network Full time

    **Collision Repair Experts is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Experts**: - Review client’s vehicles for related and not...


  • North York, Canada AWIN Advanced Auto Body Centre Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...


  • North York, Canada PetsDrugMart.ca Full time

    Ecommerce Customer Service Representative We are a Canadian company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...


  • North York, Canada PetsDrugMart.ca Full time

    Ecommerce Customer Service Representative We are a Canadian company specializes in the sale of medical devices, supplements and vitamins, over the phone and via the web. We are looking for customer service representatives to provide exceptional customer service in handling inbound phone calls and all aspects of a sales cycle. If you are an overachiever in...