![Pantos Logistics Canada Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service
4 weeks ago
**Company Summary**
Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, storage, and in-bound/out-bound TRANSPORTATION via various modes of transport, including Sea Freight, Air Freight, Truck Freight, and Express.
**Position Summary**
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
**Duties and Responsibilities**
Maintain customer accounts:
- Processing sales orders received through portal and EDI
- Processing Gift orders
- Processing orders related to 3rd party billing
- Manage factory direct POs for Regional accounts
Maintain financial accounts:
- Processing Price related Credit Notes/Debit Notes
- Processing Good set Returns
Build sustainable relationships of trust through open and interactive communication:
- Preparing Open Order reports for customers
- Communication with customers and sales reps on order related inquiries
- Communication with Logistics and Credit departments to expedite the orders for on time delivery
- Manage Order Fulfillment shared mail box
- Attending to bilingual phone queue
**Knowledge, Skill, and Abilities**
- Excellent communication skills
- Excellent organizational skills with high attention to detail
- Ability to meet deadlines, prioritize and maintain flexibility in a fast-paced, changing environment
- Finance/Accounting key principles
- Proficient in using Microsoft Office suite (Excel proficient)
Minimum Qualifications & Experience Requirements:
- College Diploma in Business, Finance, or Supply Chain
- 3+ years of relevant experience
- Supply Chain and/or Logistics certifications also an asset
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$70,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Education**:
- DCS / DEC (preferred)
**Experience**:
- relevant: 3 years (required)
Work Location: In person
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