Warranty Administrator

2 months ago

Cambridge, Canada Cambridge Ford Full time

**Exciting Opportunity: Full-time Warranty Administrator**

Are you a customer-centric professional with a passion for providing excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting and rare career opportunity for a skilled and experienced Warranty Administrator at the All-New Cambridge Ford.

**The Best of the Best - About Us**:

- Cambridge Ford Limited is the sole franchisee for Ford Motor Company of Canada in Cambridge, Ontario
- One of the largest and newest leading automotive dealerships in Waterloo Region, dedicated to providing exceptional customer service with Canada’s number one selling vehicles eight years running.
- Operating from a newly built state-of-the-art 44,000 square foot facility on one of the busiest roads in the Region.
- With a strong commitment to excellence and a reputation for reliability, we have been trusted by our loyal customer base in Cambridge and Waterloo Region for almost 90 years
- Join our team and become part of a winning organization that values & perpetuates teamwork, integrity, and professional growth.

**The Opportunity - Role Overview**
- As a Warranty Administrator, you will have strong knowledge and a thorough understanding of all concepts and policies related to warranty claim management
- Your role will involve proactive professional interaction with all related Service staff to ensure manufacturer compliance in a complete and ethical manner.
- You will play a pivotal role in enhancing the overall customer experience by delivering and executing detailed oriented process through sound problem solving and decision-making.

**Your Rewarding, Fast-Paced Day - Key Responsibilities**:

- Be awesome, proactive, kind and friendly.
- Attend and participate in webinars, service meetings and huddles with department as required.
- Review all warranty claim hard copies including attachments and sign offs to ensure proper and complete documentation is retained for Audit
- Ensure claim legitimacy and adherence to Warranty process and company policy
- Reconcile all warranty receivables through the appropriate accounting schedule and follow up on all unpaid receivables.
- Correct and resubmit all rejected claims promptly and accurately.
- Provide updates to service staff pertaining to OEM recalls and bulletins
- Work with service team to identify opportunities for improvement and assist in implementation.
- Coordinate with Technicians and Service Manager to ensure accurate punching and complete explanation of work performed to maximize claim submission
- Be an awesome team player and fill in where needed to ensure complete customer satisfaction.

**Qualifications and Skills**:

- A minimum of 1-year related experience within an OEM dealership
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using automotive service software and computer systems.
- A solid understanding of vehicle systems and maintenance requirements.
- Exceptional organizational skills to effectively prioritize tasks and manage time.
- Professional appearance and demeanor.

If you are excited about this opportunity as we are and have the horsepower to work with a high-performance team to serve our awesome client base, we would love to hear from you. Please submit your resume, along with a cover letter outlining your relevant experience and why you believe you would be a great fit for the Warranty Administrator position at Cambridge Ford.

Cambridge Ford Limited is a proud equal opportunity employer. We appreciate the interest of all applicants, but only those selected for an interview will be contacted.

We look forward to meeting you soon

**Job Type**:

- **Permanent, Full-time**

**Compensation**:

- Competitive Salary
- Total compensation range: $45,000 - $65,000 per annum.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Regular Employee Appreciation Celebration Events

**Schedule**:

- Monday to Friday 07:50 - 17:30

**Work Location**:

- In person

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