IT Retail and Help Desk Analyst

2 days ago


Winnipeg, Canada Manitobah Mukluks Full time

Manitobah is a company rooted in Indigenous culture that produces authentic mukluks, moccasins, and accessories. Recognized as one of Canada’s Fastest growing companies for 5 years in a row and named in the Top 150 Most Iconic Canadian Brands, Manitobah products can be found in 50 countries and over 1,000 retail outlets. Since 1997 we have continued our Indigenous founder’s vision to build a vibrant, global brand that makes a significant impact in Indigenous communities and values.

**IT Systems Analyst**

**Duties and Responsibilities**:

- Set up the IT infrastructure (internet, POS, etc..) for new retail stores
- Provide remote user support for POS systems and hardware.
- Document various processes such as network changes when working with other IT members, tracking of IT assets when deployed or replaced.
- Hardware troubleshooting, problem solving and maintenance for computers, printers, photocopiers and phones.
- Operating system support - Windows, MacOS, iPadOS, and Remote Desktop Services.
- Provides network access and accounts following IT policy guidelines.
- Administrative and procedural assistance (lost password recovery, procedural questions, etc.).
- Other duties as assigned.

**Qualifications**:

- Graduate of a Certified IT/Technical Training Program or Bachelors degree in a Technical Field
- Equivalent combination of education and experience may be considered.
- Two years or more experience in Network troubleshooting and problem resolution and/or Service Desk. Previous experience with ERP and IT support in a retail environment considered an asset.
- Excellent problem-solving, communication (written and verbal) and customer service skills.
- Solid understanding of networking fundamentals.
- Self-motivated with the ability to work independently with mínimal day-to-day instructions.
- High level of prioritization - based on deadlines and importance of tasks.
- Proficient knowledge in computer hardware, software, networks, network installation and troubleshooting.
- Extensive knowledge of PC configuration in a Microsoft networking environment.
- Experience with Shopify POS system setup and maintenance preferred.
- Relevant valid industry certifications are an asset.
- Knowledge of Indigenous culture, traditions and fluent in a First Nations language would be an asset.
- Ability to function effectively as a team member.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: Hybrid remote in WINNIPEG, MB


  • Help Desk Technician

    7 months ago


    Winnipeg, Canada Evident IT Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides,...

  • Help Desk Technician

    7 months ago


    Winnipeg, Canada Evident IT Inc Full time

    **Help Desk Technician** Would you like to work for great leaders who view you as a **real person,** not a "human resource"? Are you someone who wants to be an individual AND work toward bigger goals as a team? Are you passionate about learning new things, and teaching others what you know? Want to receive individualized coaching and training _every week_...

  • Service Desk Analyst

    6 months ago


    Winnipeg, Canada WCLC Full time

    Are you a technology expert with a knack for helping people solve problems? Does helping someone fix an issue make your day? We have a place for you. **The Role** In joining our team as the Service Desk Analyst, you would - Use IT Service Management tools for logging, escalating, following up on, and closing incident and request tickets - Perform PC...


  • Winnipeg, Canada Grant Memorial Church Full time

    **JOB DESCRIPTION** **JOB TITLE: IT Help Desk Technician** **DEPARTMENT: Information Technology** **REPORTS TO: IT Administrator** **JOB SUMMARY**: In a team environment, the IT Help Desk Technician will provide ongoing, in person and remote support to end users. Technical support includes workstation, systems and network troubleshooting, hardware/software...

  • Service Desk Analyst

    7 months ago


    Winnipeg, Canada Online Business Systems Full time

    Our vibrant Winnipeg team is seeking an experienced Service Desk Analyst to assist in the support and maintenance of the growing network and system infrastructure for Online Business Systems and customers under contract for Managed Services. This role will be part of a team that is responsible for designing, delivering, and supporting scalable, maintainable,...


  • Winnipeg, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk Analyst looking for your next great role? **Service Desk Analyst** Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and...

  • Service Desk Analyst

    6 months ago


    Winnipeg, Canada Western Canada Lottery Corporation Full time

    Are you a technology expert with a knack for helping people solve problems? Does helping someone fix an issue make your day? We have a place for you. **The Role** In joining our team as the Service Desk Analyst, you would - Use IT Service Management tools for logging, escalating, following up on, and closing incident and request tickets - Perform PC...


  • Winnipeg, Canada Exchange Technology Services Full time

    A fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...

  • Help Desk

    7 months ago


    Winnipeg, Canada Pitblado Law Full time

    We are committed to addressing the importance of diversity and inclusion and fostering a workplace that reflects the strength and diversity of our community and our clients. If you identify as a member of a diverse group, including any of the following designated groups, we encourage you to self-declare in confidence within your cover letter or...

  • Help Desk Analyst

    4 months ago


    Winnipeg, Canada ALLMAR INC. Full time

    **JOB SUMMARY** *** **JOB RESPONSIBILITIES** **But not limited to** **Duties** - Address, resolve and log all IT requests and solutions from all Allmar branches. - Troubleshoot Allmar owned IT hardware and software issues. - Escalate issues to next level support when necessary. - Respond to Helpdesk tickets in accordance with SLA. - Route and redirect...

  • Media Support

    6 days ago


    Winnipeg, Canada Grant Memorial Church Full time

    **Linden Christian School Job Posting - Media Support & Help Desk Technician (Full Time)** Technician. The Media Support & Help Desk Technician provides AV support for events, assists with responding to Tech Ticket requests from faculty and staff, provides support to the IT Department, and assists with other tech needs of the school. This position will...


  • Winnipeg, Canada The North West Company Full time

    **Hours of Operation**: Monday - Friday (7:00am - 6:30pm) Saturday - Sunday (8:30am - 4:30pm) - Occasional holidays are required weekends are rotated/staffed by all members of the team_ In your role as a Service Desk Analyst at The North West Company (NWC), you will provide first level support services to our external store chains as well as internal...


  • Winnipeg, Canada Clarion Hotel and Suites Winnipeg Full time

    Spa Coordinator Front Desk Reception Applicants Responsibilities: - Keeping up to date with offered treatments - Answering phones - Processing spa bookings - Making sure that spa, pool area and relaxation areas are in good order and tidy at all times. - Provide great guest service - Be outgoing and sociable - Multi - task - Make quick decisions - Have a...

  • Pc Technician

    7 months ago


    Winnipeg, Canada Buhler Versatile Inc. Full time

    Job Summary: **Responsibilities and Duties**: - Help setting up new desktop hardware including PC’s, monitors and docking stations - Imaging PC’s and installing and configuring all company security programs and verifying that the system meets security protocols - Repairing and building PC’s - Using the Helpdesk ticketing system, prioritize and...

  • IT Help Desk

    7 months ago


    Winnipeg, Canada TEK Group Full time

    We are committed to enhancing the end users’ experience in all facets of the word. - Our vision is to empower people to achieve the highest levels of performance by making technology work for them anywhere, anytime, on any device. - We are looking for an experienced deskside support tech who can work independently and within a deskside support...

  • Order Desk Agent

    8 months ago


    Winnipeg, Canada Herd North America Full time

    **_Steer Towards Success: Become a HERD Order Desk Agent!_** Are trucking anthems like “I’ve been everywhere” or “Convoy” on your road trip playlist? Are you drawn to the sight of powerful rigs? If yes, it’s time to steer your career to HERD, a proud Canadian leader in manufacturing top-tier truck and grille guards! Fleets, truck owners and...


  • Winnipeg, Canada Dynacare Full time

    **POSITION TITLE**: Help Desk Coordinator **INTERNAL CLOSING DATE**: **Month Day, Year**: **LOCATIONS**: **Main Lab**: **830 King Edward St** **CLASSIFICATION**: **Full-Time, Term 18 Months** **DEPARTMENT**: Laboratory Health Services Centre **WORKING SCHEDULE**: Monday to Friday, 8:30am to 17:00pm (40 hours per week) **Responsibilities**: - Receiving...


  • Winnipeg, Canada Evident IT Inc. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • Front Desk

    6 months ago


    Winnipeg, Canada Hair&SkinCO Inc. Full time

    As a Front Desk Coordinator at Hair&SkinCO in Winnipeg, you play a pivotal role in creating a welcoming and efficient experience for our clients. You will be the first point of contact, ensuring exceptional customer service and contributing to the smooth operation of our salon. **Responsibilities**: **Customer Service**: Greet clients warmly and assist with...

  • Purchasing Analyst

    6 months ago


    Winnipeg, Canada Bootlegger Full time

    **PURCHASING ANALYST (MERCHANDISE PLANNER)** At Bootlegger, our Merchandise Planner works closely with buying and allocation, acting as the financial backbone of the cross functional team. Merchandise Planners develop department and category plans in dollars and units by month, quarter, season, and year in partnership with their merchants. The planners are...